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Case studies

Customer Experience Strategy - Case Studies

How Staffino helps companies set a customer experience strategy and achieve better results

Timea Reicher

“Data provided from mystery shopping is very limited in volume. Now we have data from hundreds of customers and can more precisely understand specifically what needs to be improved – and where. Data is broken down through to the smallest service stations in the country.”

Timea Reicher

Retail Director, Slovnaft
Vladislav Kupka

“Thanks to the simplicity of the Staffino platform and the ability to internally discuss each case directly within the app, we’ve been able to retain 70% of customers who were likely to leave.”

Vladislav Kupka

Board Member, Orange Slovakia
Pavel Tesař

“We were pleasantly surprised that most of the suggestions are not just negative comments but relevant suggestions to improve our services. Thanks to Staffino we have quick and specific information about the work of each employee.”

Pavel Tesař

Director of Call Center, E.ON CZ
Aneta Forejtová

Since I was looking into the feedback every single day, I even went to the teams, and I wanted to set up a manual solution instead of waiting for a project that has been postponed for so many months. We actually had a meeting about how to implement a manual solution because we were impatient waiting for the project. For me, it’s a great platform.

Aneta Forejtová

Customer Experience Manager, Studio Moderna CZ
Ján Žák

Thanks to Staffino, we can now pinpoint exactly which of our branches have ongoing issues affecting the shopping experience and identify the specific pharmacists that have impacted our customers’ feelings”.

Ján Žák

CEO, Dr. Max Slovakia
Dan Toma

Using Staffino has helped us become transparent both internally and externally. It allows us to find out what we are doing well and what we need to change. A significant change was that we were no longer anonymous over the phone and e-mails, and the customer was allowed to evaluate precisely the worker with whom their request was handled.

Dan Toma

Operations Specialist Europe, VWFS
Richard Uríček

We are interested in the customer’s opinion on the services provided and his experience with us as an energy supplier because we want to continually improve. That is also why we started intensive cooperation with partners Alcasys and Staffino, and the first results are showing.

Richard Uríček

Director of Customer Care, SSE
Orange
Telekom
Studio moderna logo
E-ON
Dr. Max
Volkswagen Financial Services
O2
JYSK
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