Products & Services
Products & Services to Improve Customer Experience
Wide variety of CX management modules to improve customer experience
Communicate with customers and colleagues in the most efficient & engaging way
CLOSED LOOP FEEDBACK MANAGEMENT
Respond quickly to feedback
Customer satisfaction surveys handled in our easy and modern interface allows you or your managers to respond quickly to customer feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by customized unit structure.
Our seasoned CX experts are here to provide a professional and independent second opinion
CX CONSULTING
Consult your customer experience
We offer a broad service that varies on specific use case, type of organisation and level of CX strategies already implemented. Typically we start with a strategic CX assessment.
Save customers before they decide to leave
RETENTION CASE MONITORING
Identify potentional churners
Strategically focused feedback campaigns, across your organisation and customer journeys, will help you to identify and retain customers that are about to leave.
We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.
Use worldwide recognised metrics & manage improvement
NPS, CSAT & CES METRICS
Measure customer interactions and satisfaction
You should consider that the primary drivers of NPS are Product, Services, Offers (pricing & packages), Convergence, Showroom (online or physical), Branding and Advertising, and an Organization’s Social media reputation.
They have great potential to promote positive customer experience.
Run our AI-driven customer feedback analysis on thousands of ratings and identify quick wins
AI CUSTOMER FEEDBACK ANALYSIS
Use AI to pinpoint the key factors causing customer dissatisfaction
Traditional tools analyse text based on keywords. Our AI-driven semantic engine doesn't require keywords for customer feedback analysis! Instead, it automatically identifies and defines new topics, or "drivers" as we like to call them.
Create your own CX dashboards with KPIs relevant to your managers
PERSONALISED CX DASHBOARDS
Measure CX with our dashboards
Each feedback campaign has a specific set of CX dashboards that can be accessed on different levels. Once you create the structure of your organization, designated employees and managers will see the CX dashboards as defined for their daily actions.
The business analytics and code structure behind Staffino's dashboards is extremely flexible and can be customized for any specific requirements you may have.
Don’t rely on a single mystery shopper’s visit when you have hundreds of your own opinionated customers
MASTERY SHOPPING®
Use the opinion of your customers
Staffino's MASTERY SHOPPING is a specific feedback campaign we developed in response to client demand to get more quantitative data than traditional Mystery Shopping model offers.
Analyse your current CX, propose solutions for improvement and oversee their deployment
PERFORMANCE MANAGEMENT ASSESSMENT
Identify the most significant shortcomings
We provide a professional on-site experience assessment based on a specific use case, type of organisation, and the level of the CX programme already implemented.
Collect customer feedback in an engaging way to increase response rate and statistical validity
CUSTOMER EXPERIENCE SURVEYS
Design and manage customer experience surveys
Staffino is an incredibly versatile survey platform which allows you to collect actionable feedback from your customers and measure your CX through effective targeted customer experience surveys.
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