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Products & Services

Products & Services to Improve Customer Experience

Wide variety of CX management modules to improve customer experience

Feedback Management

Communicate with customers and colleagues in the most efficient & engaging way

Feedback Management
CLOSED LOOP FEEDBACK MANAGEMENT

Respond quickly to feedback

Customer satisfaction surveys handled in our easy and modern interface allows you or your managers to respond quickly to customer feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by customized unit structure.

CX Consulting

Our seasoned CX experts are here to provide a professional and independent second opinion

Customer Experience
CX CONSULTING

Consult your customer experience

We offer a broad service that varies on specific use case, type of organisation and level of CX strategies already implemented. Typically we start with a strategic CX assessment.

Retention monitorin

Save customers before they decide to leave

Retention Case
RETENTION CASE MONITORING

Identify potentional churners

Strategically focused feedback campaigns, across your organisation and customer journeys, will help you to identify and retain customers that are about to leave.

We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.

CX Metrics

Use worldwide recognised metrics & manage improvement

CX Metrics
NPS, CSAT & CES METRICS

Measure customer interactions and satisfaction

You should consider that the primary drivers of NPS are Product, Services, Offers (pricing & packages), Convergence, Showroom (online or physical), Branding and Advertising, and an Organization’s Social media reputation.

They have great potential to promote positive customer experience.

AI Feedback Analysis

Run our AI-driven customer feedback analysis on thousands of ratings and identify quick wins

AI Feedback Analysis
AI CUSTOMER FEEDBACK ANALYSIS

Use AI to pinpoint the key factors causing customer dissatisfaction

Traditional tools analyse text based on keywords. Our AI-driven semantic engine doesn't require keywords for customer feedback analysis! Instead, it automatically identifies and defines new topics, or "drivers" as we like to call them.

CX Dashboards

Create your own CX dashboards with KPIs relevant to your managers

CX Dashboards
PERSONALISED CX DASHBOARDS

Measure CX with our dashboards

Each feedback campaign has a specific set of CX dashboards that can be accessed on different levels. Once you create the structure of your organization, designated employees and managers will see the CX dashboards as defined for their daily actions.

The business analytics and code structure behind Staffino's dashboards is extremely flexible and can be customized for any specific requirements you may have.

Mastery Shopping

Don’t rely on a single mystery shopper’s visit when you have hundreds of your own opinionated customers

Mystery Shopping
MASTERY SHOPPING®

Use the opinion of your customers

Staffino's MASTERY SHOPPING is a specific feedback campaign we developed in response to client demand to get more quantitative data than traditional Mystery Shopping model offers.

Performance Management

Analyse your current CX, propose solutions for improvement and oversee their deployment

Tech
PERFORMANCE MANAGEMENT ASSESSMENT

Identify the most significant shortcomings

We provide a professional on-site experience assessment based on a specific use case, type of organisation, and the level of the CX programme already implemented.

CX Surveys

Collect customer feedback in an engaging way to increase response rate and statistical validity

CX Surveys
CUSTOMER EXPERIENCE SURVEYS

Design and manage customer experience surveys

Staffino is an incredibly versatile survey platform which allows you to collect actionable feedback from your customers and measure your CX through effective targeted customer experience surveys.

Interested in Our Products and Services?

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