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Product & Services

Products & Services to Improve Customer Experience

Wide variety of CX management modules to improve customer experience

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Communicate with customers and colleagues in the most efficient & engaging way

Customer closed loop feedback management
CLOSED LOOP FEEDBACK MANAGEMENT

Respond quickly to feedback

Customer satisfaction surveys handled in our easy and modern interface allows you or your managers to respond quickly to customer feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by customized unit structure.

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Our CX Specialist are here to provide a professional and independent second opinion

Customer Experience Consulting Services
CX CONSULTING

Consult Your Customer Experience

We offer a broad service that varies on specific use case, type of organisation and level of CX strategies already implemented. Typically we start with a strategic CX assessment.

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Save customers before they decide to leave

Retention case monitoring
RETENTION CASE MONITORING

Identify potentional leavers

Strategically focused feedback campaigns, across your organization and customer journeys, will help you to identify and retain customers that are about to leave.
We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.

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Use worldwide recognized metrics & manage improvement

Customer Experience Consulting Services
NPS, CSAT & CES METRICS

Measure customer interactions and satisfaction

You should consider that the primary drivers of NPS are Product, Services, Offers (pricing & packages), Convergence, Showroom (online or physical), Branding and Advertising, and an Organization’s Social media reputation.

They have great potential to promote positive customer experience.

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Run our Customer Feedback Semantic Analysis on thousands of feedbacks

customer feedback semantic analysis
SEMANTIC ENGINE

Identify quick wins

A typical semantic engine analyzes text based on keywords. Staffino's implemented engine doesn't require keywords for its semantic analysis.

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Create your own CX dashboards with KPIs relevant to your managers

Personalized CX Dashboards
PERSONALISED CX DASHBOARDS

Measure CX with our dashboards

Each feedback campaign has a specific set of CX dashboards that can be accessed on different levels. Once you create the structure of your organization, designated employees and managers will see the CX dashboards as defined for their daily actions.
The business analytics and code structure behind Staffino's dashboards is extremely flexible and can be customized for any specific requirements you may have.

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Don't be dependent on one mystery shopper visit when you have hundreds of your own opinionated customers

Mastery Shopping®
MASTERY SHOPPING®

Use the opinion of your customers

Staffino's MASTERY SHOPPING is a specific feedback campaign we developed in response to client demand to get more quantitative data than traditional Mystery Shopping model offers.

Analyse your current CX, propose solutions for improvement and oversee their deployment

ROI Calculators
PERFORMANCE MANAGEMENT ASSESSMENT

Identify the most significant shortcomings

We provide a professional on-site experience assessment based on a specific use case, type of organisation, and the level of the CX programme already implemented.

Collect Customer Feedback in an Engaging Way to Increase Response Rate and Statistical Validity

CUSTOMER EXPERIENCE SURVEYS

Design and manage customer experience surveys

Staffino is an incredibly versatile survey platform which allows you to collect actionable feedback from your customers and measure your CX through effective targeted customer experience surveys.

Interested in Our Products and Services?

Leave us a contact and we will prepare a tailor-made offer for your company