Experience Management
Customer Retention Case Management
A customer retention management tool built for precise case monitoring. Empower your team to save customers before they decide to leave.
A customer retention management tool built for precise case monitoring. Empower your team to save customers before they decide to leave.
Drive smarter retention with feedback campaigns strategically deployed across every touchpoint. Spot customers on the brink of churn before they walk away.
Whether through quick transactional surveys or laser-focused NPS tracking, we help you pinpoint potential leavers with precision. And when you combine these insights with open-text feedback, your retention team gets a clear view of which customers need immediate attention.
You can identify at-risk customers simply by asking about their recent experience. For example, follow up after a branch visit or a call to your contact center to understand how they truly felt.
Customer 5100685795
Sometimes a customer’s decision to leave isn’t tied to their most recent interaction. That’s why periodically collecting randomised sentiment checks about your company and products is essential. It helps you capture those hidden outliers before they churn.
The reactive retention calculator below shows the value generated by retaining customers with the help of Staffino:
|
Contact volume surveyed in the transactional survey |
562,358 |
|
Conversion rate
|
7% |
|
Feedback volume |
38,365 |
|
Negative feedback % |
12 % |
|
Negative feedback volume |
4,724 |
|
Reactive retention cases % (based on our benchmark) |
15% |
|
Reactive retention case volume |
708.57 |
|
Success rate of reactive retention |
70% |
|
Average subscription life-cycle |
21 |
|
ARPU |
€18.00 |
|
Value of 1 saved customer |
€378.00 |
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