Solutions
Customer Experience Solution for Field Service Management
Our comprehensive customer experience solution for Field Service Management is designed to empower FSM departments to exceed customer expectations.
SolutionsCustomer Experience
Customer Experience
Solution for Field
Service Management
Our comprehensive customer experience solution
for Field Service Management is designed to empower
FSM departments to exceed customer expectations.
Looking to Improve Customer Experience in Field Service?
At Staffino, we understand the unique challenges faced by Field Service Management (FSM) departments in delivering exceptional customer experiences while optimising operational efficiency.
50+ of the World's Leading Brands Use the Staffino XM Platform
With a track record of successful implementations for industry-leading companies, Staffino is the trusted partner for FSM organisations looking to elevate their service quality.
What We Do for FSM Departments?
Our FSM customer experience solution combines cutting-edge technology with a deep understanding of the FSM industry's specific needs.
Our online platform enables FSM departments to capture real-time customer feedback, recognise and appreciate their field service technicians, and leverage valuable data insights to drive continuous improvement.
CX Products Popular with FSM Teams
CX Metrics
Measure your technician's FCR, NPS or CSAT with individual agents, link the scores to business data and drive improvement.
Feedback Management
View and analyse the collected insights, reply to customers or lead internal discussions with technicians.
EX Products Popular with FSM Teams
Employee Recognition
Increase employee motivation through positive customer feedback and real-time recognition.
Employee Performance
Boost employee performance and identify the best vs. worst performing employees or teams
Top improvements by Staffino
1. Enhance customer satisfaction
2. Recognise employees and boost engagement
3. Resolve issues quickly
Case Studies
New Revenue Potential
Through long-term CX monitoring, it has been discovered that around 30% of Jungheinrich's clients also engage with other service providers. This offers a significant chance to upsell and identify potential customers who may be open to expanding their use of Jungheinrich.
Enhanced Customer Loyalty
According to our CX survey, the technician's approach and the quality of their work were found to be the most influential factors in customer loyalty, as indicated by the NPS customer experience metric in two-thirds of Viessmann's customers.
Increased Employee Engagement
72% of customer feedback received by Slovanet included verbatim descriptions of their experiences. Sharing positive feedback with technicians daily functions as employee recognition, which improves their engagement and encourages them to consistently provide excellent service.
Read more about these client success stories in the full article.
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Do you have questions?
Contact us