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Customer Experience Solution for Field Service Management

Our comprehensive customer experience solution for Field Service Management is designed to empower FSM departments to exceed customer expectations.

Looking to Improve Customer Experience in Field Service?

At Staffino, we understand the unique challenges faced by Field Service Management (FSM) departments in delivering exceptional customer experiences while optimising operational efficiency.

50+ of the World's Leading Brands Use the Staffino XM Platform

With a track record of successful implementations for industry-leading companies, Staffino is the trusted partner for FSM organisations looking to elevate their service quality.

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What We Do for FSM Departments?

Our FSM customer experience solution combines cutting-edge technology with a deep understanding of the FSM industry's specific needs.

Our online platform enables FSM departments to capture real-time customer feedback, recognise and appreciate their field service technicians, and leverage valuable data insights to drive continuous improvement.

Response

CX Products Popular with FSM Teams

CX Metrics

Measure your technician's FCR, NPS or CSAT with individual agents, link the scores to business data and drive improvement.

CX Metrics

Feedback Management

View and analyse the collected insights, reply to customers or lead internal discussions with technicians.

Feedback Management

EX Products Popular with FSM Teams

Employee Recognition

Increase employee motivation through positive customer feedback and real-time recognition.

Employee Engagement

Employee Performance

Boost employee performance and identify the best vs. worst performing employees or teams

Exmployee Performance

Top improvements by Staffino

1. Enhance customer satisfaction

2. Recognise employees and boost engagement

3. Resolve issues quickly

Case Studies

New Revenue Potential

Through long-term CX monitoring, it has been discovered that around 30% of Jungheinrich's clients also engage with other service providers. This offers a significant chance to upsell and identify potential customers who may be open to expanding their use of Jungheinrich.

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Enhanced Customer Loyalty

According to our CX survey, the technician's approach and the quality of their work were found to be the most influential factors in customer loyalty, as indicated by the NPS customer experience metric in two-thirds of Viessmann's customers.

Increased Employee Engagement

72% of customer feedback received by Slovanet included verbatim descriptions of their experiences. Sharing positive feedback with technicians daily functions as employee recognition, which improves their engagement and encourages them to consistently provide excellent service.

Read more about these client success stories in the full article.

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