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Customer experience made smart

It's time to link CX data to business and revenue

Introducing the Staffino XM platform, your ultimate solution for comprehensive CX and EX management, expertly guided by our team of experience management specialists. Embark on a transformative journey, starting with crafting your bespoke CX strategy, gaining valuable insights on its implementation, all the way to leveraging it for boosting your revenue.

Customer Experience Management
Customer Experience Consulting Services

Good Customer Experience Brings Money

Measure customer satisfaction through our sleek and user-friendly interface, empowering you and your team to rapidly address customer issues and ensure every customer leaves with a smile. With Staffino, you'll gain the tools to craft a winning CX strategy, accurately measure customer experience, gather valuable insights, and so much more.

A Successful Business Starts with Motivated Employees

Discover how Staffino can revolutionise your EX strategy by providing a dynamic and engaging platform that measures employee perceptions through captivating surveys and gamifies the workplace. Dive into the world of EX, where your employees' interactions with your company are transformed into valuable insights and unforgettable experiences.

Employee engagement software and motivation management
feedback to manager

Optimise Your Customer Experience across All Touchpoints

Our cutting-edge experience management platform is tailored for companies from various industries seeking to revolutionise their customer experience on a national and international scale. Our comprehensive CX and EX solutions empower you to deliver unparalleled customer satisfaction, inspire employee motivation, and boost revenue growth.

The Staffino Difference

What makes us stand out from our competition?

Easy-to-use online platform

Don't pay for features you don't need, but make sure that what you buy will bring real insight and results.

Culture of positive recognition

We make recognition a part of your employees' daily routine and drive customer-centric employee behaviour.

We are more than a platform

Our team is always at your service and ready to help you interpret the data and consult any questions you may have.

XM deserve a fair price-tag

Our mission is to make XM available to the masses with a sophisticated solution for half the usual price.

50+ of the world's leading brands use Staffino

Vladislav Kupka

“More than half of all reactive retention cases that we capture via Staffino, we wouldn’t have ever caught without it. For us, it’s a completely new channel, helping us to retain our customers. Thanks to its simplicity, and ability to discuss internally every single case directly in the app, we are able to retain 70% of all customers that are identified as likely to leave.”

Vladislav Kupka

Board Member, Orange Slovakia
Timea Reicher

“Data provided from mystery shopping is very limited in volume. Now we have data from hundreds of customers and can more precisely understand specifically what needs to be improved – and where. Data is broken down through to the smallest service stations in the country.”

Timea Reicher

Retail Director, Slovnaft
Richard Uríček

We are interested in the customer’s opinion on the services provided and his experience with us as an energy supplier because we want to continually improve. That is also why we started intensive cooperation with partners Alcasys and Staffino, and the first results are showing.

Richard Uríček

Director of Customer Care, SSE
Pavel Tesař

“We were pleasantly surprised that most of the suggestions are not just negative comments but relevant suggestions to improve our services. Thanks to Staffino we have quick and specific information about the work of each employee.”

Pavel Tesař

Director of Call Center, E.ON CZ
Marcela Juríčková

We highly value the feedback we receive from our clients through our cooperation with Staffino. We are pleased that they can share their impressions or possible comments with us so that we can keep pushing ourselves forward and provide consistently exceptional service.

Marcela Juríčková

Head of Client Care, Cofidis Slovakia
Ján Žák

“Thanks to Staffino, we know exactly which branch has systemic issues with the shopping experience and which pharmacists made our customers feel a certain way.”

Ján Žák

CEO, Dr. Max Slovakia
Dan Toma

Using Staffino has helped us become transparent both internally and externally. It allows us to find out what we are doing well and what we need to change. A significant change was that we were no longer anonymous over the phone and e-mails, and the customer was allowed to evaluate precisely the worker with whom their request was handled.

Dan Toma

Operations Specialist Europe, VWFS
Aneta Forejtová

Since I was looking into the feedback every single day, I even went to the teams, and I wanted to set up a manual solution instead of waiting for a project that has been postponed for so many months. We actually had a meeting about how to implement a manual solution because we were impatient waiting for the project. For me, it’s a great platform.

Aneta Forejtová

Customer Experience Manager, Studio Moderna CZ

10,000,000+

Answers to Questions Every Month

3,000+

Personlised CX Dashboards

6,000+

Active Managers

10,000,000+

Answers to Questions Every Month

3,000+

Personlised CX Dashboards

6,000+

Active Managers
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The best performing solutions bring our clients the best business improvements

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