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Retention Case Monitoring
Products & Services

Customer Retention Case Management

Customer retention management tool for precisely retention case monitoring - save customers before they decide to leave

Retention case monitoring

Strategically focused feedback campaigns, across your organization and customer journeys, will help you to identify and retain customers that are about to leave.

We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.

Combining metric collected with semantic feedback ensures that critical customers are identified for your retention department.

Customer Retention Management through transactional surveys

You can identify customers by simply asking them about their recent experience. A typical example is to ask customers about their experience when visiting your branch or calling your contact centre.

Customer 5100685795

to Petra, Call Center operator
Assistant promised me that he will call back, but he didn’t. Tomorrow I am switching mobile operator.

Customer Retention Management through random NPS surveys

Sometimes a customer's decision to leave you does not relate specifically to their last experience, so collecting a randomized sense-check of sentiment relating to your company and products is a valuable way of capturing these outliers.

Customer 3566421356
to Martin, Call Center operator
Few weeks ago my collegue shared details about his programm and pricing with his telco providers and I will tell you, it is much better offer I got from you. So maybe I will stop by there and ask.

Saved Value

Reactive retention calculator

Contact volume surveyed in transaction survey
562 358
Conversion Rate
7 %
Feedback volume
38 365
Negative feedback %
12 %
Negative feedback volume
4 724
Reactive retention cases % (based on our benchmark)
15 %
Reactive retention case volume
Success rate of reactive retention
70 %
Average life-cycle of subscription
18,00 €
Value of 1 saved customer
378,00 €

Total saved value

187 487,91 €

Per one month subscription8 928,00 €
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The best performing solutions bring our clients the best business improvements

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Do you have questions?
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Do you have questions?
Contact us

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