XM Platform
Get Staffino for Better Experiences
What happens once you make the final decision to get the Staffino customer and employee feedback systems? Find the answers you are looking for in here.
Are you wondering what happens once you make the final decision to get the Staffino experience management platform? Or how long does it take to go live? Below are the answers you're looking for.
In Staffino, we provide full guidance to our clients throughout the entire implementation process. The process is quick and effective to ensure the clients can start managing and improving their customer and employee experiences as soon as possible.
Start Collecting Customer & Employee Feedback in Less Than a Month
The implementation process usually takes around 1 month. However, it can take anywhere from 1 week to 2 months, depending on the difficulty of the client's use case, the size of the organisation, and the promptness of their responses.
Staffino Tip
For the easiest, fastest implementation, we recommend you send us all the documents necessary for a successful deployment of Staffino as soon as possible. Be sure to check your email frequently in case our customer success department needs further information from you.
Staffino Implementation Process in 6 Simple Steps
1. Platform introduction
Our sales department presents the Staffino platform, its functionalities, and client cases relevant to the potential client's industry. If the client is interested, they discuss pricing and contract.
2. Sales handover
After the client's final decision to implement Staffino, our sales department hands the client over to the customer success department to discuss all matters necessary for a successful setup.
3. Setup phase
Based on the setup document approved by the client, our support and development teams work on setting up campaign flows and technical fine-tuning.
4. Testing & feedback
Afterwards, we do several rounds of testing and let the client test the final personalised version of the experience management platform. If everything suits their needs, we are ready to go live.
5. Training
But not before the training! During this phase, we teach you how to manage your organisation and use all the functionalities for full-access users, middle-access users, and staff.
6. Go live!
After that, we finally launch your organisation so you can embark on a journey of delivering the best experiences to your employees and customers. A key account manager will be assigned to you in case you need any help along the way.
1. Platform introduction
Our sales department presents the Staffino platform, its functionalities, and client cases relevant to the potential client's industry. If the client is interested, they discuss pricing and contract.
2. Sales handover
After the client's final decision to implement Staffino, our sales department hands the client over to the customer success department to discuss all matters necessary for a successful setup.
3. Setup phase
Based on the setup document approved by the client, our support and development teams work on setting up campaign flows and technical fine-tuning.
4. Testing & feedback
Afterwards, we do several rounds of testing and let the client test the final personalised version of the experience management platform. If everything suits their needs, we are ready to go live.
5. Training
But not before the training! During this phase, we teach you how to manage your organisation and use all the functionalities for full-access users, middle-access users, and staff.
6. Go live!
After that, we finally launch your organisation so you can embark on a journey of delivering the best experiences to your employees and customers. A key account manager will be assigned to you in case you need any help along the way.
At Staffino, we understand that experience management is not just about collecting data but about making people happier.
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