Customer satisfaction surveys handled in our easy and modern interface allows you or your managers to respond quickly to customer feedback, so you never leave any customer unhappy. The flexible structure allows clustering of CX feedback based on levels of access, by region, or by customized unit structure.
An important part of closed loop feedback management is the internal discussion between different designated managers, or between managers and employees. This helps solve problems quickly, identifying critical process gaps and channelling them to the responsible people internally.
Using Staffino has helped us become transparent both internally and externally. It allows us to find out what we are doing well and what we need to change. A significant change was that we were no longer anonymous over the phone and e-mails, and the customer was allowed to evaluate precisely the worker with whom their request was handled.