Staffino CX Management Product Update: What’s New in May 2022?

What’s new in recent Staffino product updates? We have added several new features and improvements for an even smoother use of the Staffino customer experience management platform. Here’s everything you

Effective Ways to Motivate Employees That Your Staff Will Love

How to encourage your employees to go the extra mile when the usual employee perks such as career growth, competitive salary, and team buildings don’t seem to work anymore? You

We Took Mystery Shopping to the New MASTERY Level

Do you still use mystery shopping in 2022 and wonder why your CX isn’t changing for the better? The concept of mystery shopping has been around for about 80 years,

How Gamification Can Boost Employee Engagement and Motivation

How Gamification Can Boost Employee Engagement and Motivation Are you looking for a game changer that will keep your employees engaged and motivated? Stop racking your brain and turn employee

CX - 3 questions

3 Most Frequent Questions About Customer Experience Management

3 Most Frequent Questions About Customer Experience Management Do you know what the acronyms CXM or CEM mean? Good for you! But do you know what they really mean? There

New web Staffino cover

We Have Launched a New, Freshly Redesigned Staffino Website!

We Have Launched a New, Freshly Redesigned Staffino Website! We are beyond happy to announce the launch of Staffino’s new website! After three years of running, our old website has

Cofidis – customer experience case study

Cofidis – customer experience case study Cofidis is a specialist in providing consumer loans, with 40 years of experience on the European market operating across 9 EU countries and serving

New clients coming on board!

We’re happy to announce that five new clients have joined our customer base. We’re very excited to help them on their customer experience journey.  L’Occitane en Provence The first client

Do you get feedback from customers? Look out for these 5 biggest mistakes

Are customers satisfied with your services, products, customer service, or what was their customer experience like? These are all questions you need to know the answer to for proper CX

Watch the CX Trends 2022 Webinar

Like any industry, customer experience (CX) undergoes change and is constantly evolving, and this year is no different. We took a look at what trends will impact CX in 2022

Templates in triggers, Flow navigation and much more…

Read our overview of new functionalities in Staffino’s business application. We’ve added a few improvements to help users and customers use the app What have we added to the application?

Webinar CX Trendy 2022

We invite you to Webinar: CX Trends 2022

Whatever 2021 has brought into our lives, it is now over. We can now look towards the challenges that this year brings. Each year brings something new to the table,

How to measure customer experience? Get to know the basic CX metrics

Customer experience inherently becomes part of your brand – whether you manage it or not. It’s the basis on which customers decide whether or not to remain your customers, and

Are you asking for feedback via email? Here are some ways to increase conversion.

Regardless of the form of the feedback, the way you get it is probably the most critical to the amount of resulting data. Asking for customer reviews via email is

Staffino Wrapped 2021

Staffino 2021 Wrapped

We survived 2021, which was one rollercoaster ride of a year, and we’re getting ready to tackle the challenges that 2022 has prepared for us. However, before we dive headfirst

mid the cx gap

Is your Customer Experience (CX) Strategy Purely Academic?

The 2018 Consumer Action Monitor Report (CAM) from Ombudsman Services highlights a growing trend in consumers; Passive Consumer Action .  The Report shows that despite the trend for businesses to flirt