The Best Way to Drive Motivation of Your Employees

Driving the motivation of your employees is the key to an organisation’s success. It may be defined as the level of commitment and energy your employees exhibit daily. Without motivated

Everything You Need to Know About Feedback to Employees

Giving effective feedback to employees is essential when it comes to employee retention and maintaining a positive employee experience. As a manager, your role is to provide valuable feedback and

October 2022 Product Update: New Features to Take Your Experience Management to the Next Level

Are you looking for the latest news about the Staffino customer and employee experience management platform? You’ve come to the right place. We’re constantly working on upgrades and improvements to

How to Use the Staffino Experience Management Platform: Easy Demo User Guide

Have you submitted our demo request form, logged in via the link we sent you, and now feel a bit lost about what to do next? No worries, because we got

The Importance of Digital Customer Experience

Nowadays, businesses face a real challenge as they transition from the physical to the digital world, with customer experience being one of the most challenging areas. Digital customer experience is

Dan Toma from Volkswagen Financial Services: Customer Feedback Has Become a Kind of a “Drug”

Dan Toma from Volkswagen Financial Services has worked with the Staffino customer experience management platform since 2017 as head of the client centre. Thanks to his initiative and enthusiasm for

September 2022 Product Update: New Features in the Staffino Customer Experience Platform

We’re constantly improving our online employee and customer feedback tool to fit the needs of even the most demanding clients, with new features, improvements and fixes released monthly to ensure

How to Create a Perfect Employee Satisfaction Survey

Regular employee satisfaction surveys should be the core of every employee motivation management strategy. They can help you determine the overall health of your organisation and gain a deeper understanding

Summer 2022 Product Update: What’s New in the Staffino Customer Experience Management Platform?

Get excited because new, highly requested features are now live in the Staffino platform! During the summer months, we added several new features and made some minor fixes that make

Gamification Examples in the Workplace

Gamification Examples in the Workplace to Increase Employee Productivity Gamification in the workplace is drawing the attention of the world’s leading companies today. The reason organisations invest in gamification is

Reduce Employee Turnover: Keep and Motivate the Talent You Have Already Trained

Hiring top talents in today’s job market presents a big challenge for employers. It isn’t as easy and affordable as it once was, which means employee retention and minimising the

New Features in the Staffino CX Management Platform: June 2022 Product Update

Staffino’s goal is to provide our clients with the fastest, most collaborative, and user-friendly customer feedback tool; that is why we improve its features every month. In this article, we

Customer Journey Mapping: Identify the Inefficient Processes

Customer Journey Mapping: Identification of Inefficient Processes from the Customer’s Point of View As your company gets bigger, its processes become more and more complex. Processes are an essential part

Nine Years of Enhancing Customer Experience

Staffino Celebrates Its Anniversary: Nine Years of Enhancing Customer Experience The year 2022 marks the 9th anniversary in business for Staffino. We are excited about this milestone, and we want

Watch the Webinar: How to Get the Highest Return on CX

There are various factors that can influence the customers’ perception of your company; however, some are more relevant than others. Call centres play a major role in customer satisfaction and

5 Tips on How to Improve Your Customer Experience in 2022

A remarkable customer experience is becoming a new norm for brands. It can increase customer loyalty and boost long-term business growth. How to stand out from your competitors in today’s