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Customer Journey Mapping: Identify the Inefficient Processes

Customer Journey Mapping: Identification of Inefficient Processes from the Customer’s Point of View As your company gets bigger, its processes become more and more complex. Processes are an essential part

Nine Years of Enhancing Customer Experience

Staffino Celebrates Its Anniversary: Nine Years of Enhancing Customer Experience The year 2022 marks the 9th anniversary in business for Staffino. We are excited about this milestone, and we want

Watch the Webinar: How to Get the Highest Return on CX

There are various factors that can influence the customers’ perception of your company; however, some are more relevant than others. Call centres play a major role in customer satisfaction and

5 Tips on How to Improve Your Customer Experience in 2022

A remarkable customer experience is becoming a new norm for brands. It can increase customer loyalty and boost long-term business growth. How to stand out from your competitors in today’s

Staffino CX Management Product Update: What’s New in May 2022?

What’s new in recent Staffino product updates? We have added several new features and improvements for an even smoother use of the Staffino customer experience management platform. Here’s everything you

Effective Ways to Motivate Employees That Your Staff Will Love

How to encourage your employees to go the extra mile when the usual employee perks such as career growth, competitive salary, and team buildings don’t seem to work anymore? You

We Took Mystery Shopping to the New MASTERY Level

Do you still use mystery shopping in 2022 and wonder why your CX isn’t changing for the better? The concept of mystery shopping has been around for about 80 years,

How Gamification Can Boost Employee Engagement and Motivation

How Gamification Can Boost Employee Engagement and Motivation Are you looking for a game changer that will keep your employees engaged and motivated? Stop racking your brain and turn employee

CX - 3 questions

3 Most Frequent Questions About Customer Experience Management

3 Most Frequent Questions About Customer Experience Management Do you know what the acronyms CXM or CEM mean? Good for you! But do you know what they really mean? There

New web Staffino cover

We Have Launched a New, Freshly Redesigned Staffino Website!

We Have Launched a New, Freshly Redesigned Staffino Website! We are beyond happy to announce the launch of Staffino’s new website! After three years of running, our old website has

mall case study

The Mall Czech Republic Considers Its Customers a Priority

The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that.  Collecting feedback and improving the customer experience is a must in e-commerce. Ratings and reviews

Cofidis – customer experience case study

Cofidis – customer experience case study Cofidis is a specialist in providing consumer loans, with 40 years of experience on the European market operating across 9 EU countries and serving

New clients coming on board!

We’re happy to announce that five new clients have joined our customer base. We’re very excited to help them on their customer experience journey.  L’Occitane en Provence The first client

Do you get feedback from customers? Look out for these 5 biggest mistakes

Are customers satisfied with your services, products, customer service, or what was their customer experience like? These are all questions you need to know the answer to for proper CX

Watch the CX Trends 2022 Webinar

Like any industry, customer experience (CX) undergoes change and is constantly evolving, and this year is no different. We took a look at what trends will impact CX in 2022

Templates in triggers, Flow navigation and much more…

Read our overview of new functionalities in Staffino’s business application. We’ve added a few improvements to help users and customers use the app What have we added to the application?