Wide variety of CX management modules to improve customer experience
CLOSED LOOP FEEDBACK MANAGEMENT
Communicate with customers and colleagues in the most efficient & engaging way
Customer satisfaction surveys handled in our easy and modern interface allows you or your managers to respond quickly to customer feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by customized unit structure.
Engage employees with positive feedback, gamified dashboards & open discussions
Get happier, engaged & more motivated employees.
Typically, the most undervalued approach to energizing your organization is through your staff. If you decide to collect employees feedback related to specific interactions with your staff, you can expect 50-80% of feedback to be positive. No matter the time, country or industry.
Strategically focused feedback campaigns, across your organization and customer journeys, will help you to identify and retain customers that are about to leave.
We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.
Measure customer interactions and satisfaction with worldwide recognized metrics & manage improvement
You should consider that the primary drivers of NPS are Product, Services, Offers (pricing & packages), Convergence, Showroom (online or physical), Branding and Advertising, and an Organization’s Social media reputation.
Create your own CX dashboards with KPIs relevant to your managers
Each feedback campaign has a specific set of CX dashboards that can be accessed on different levels. Once you create the structure of your organization, designated employees and managers will see the CX dashboards as defined for their daily actions.
The business analytics and code structure behind Staffino's dashboards is extremely flexible and can be customized for any specific requirements you may have.
Don't be dependent on one mystery shopper visit when you have hundreds of your own opinionated customers
Staffino's MASTERY SHOPPING is a specific feedback campaign we developed in response to client demand to get more quantitative data than traditional Mystery Shopping model offers.
Our Customer Experience (CX) Specialists are here to provide a professional and independent second opinion
We offer a broad service that varies on specific use case, type of organisation and level of CX strategies already implemented. Typically we start with a strategic CX assessment.
Motivate and boost the performance of your employees
Thanks to gamification you can make work more enjoyable for employees at call centers or brick and mortar stores, and thus improve the customer experience
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