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Wide variety of experience management modules to improve customer and employee experience.
Say goodbye to robotic, one-size-fits-all chatbot replies, and say hello to precise, AI-driven customer service! Our AI crafts personalised, human-like responses based on a thorough analysis of customer feedback.
Enjoy the flexibility of manual approval or opt for the AI to automatically send responses instantly or with a delay.
Customer satisfaction surveys handled in our easy and modern interface allows you or your managers to respond quickly to customer feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by customized unit structure.
Get happier, engaged & more motivated employees.
Typically, the most undervalued approach to energizing your organization is through your staff. If you decide to collect employees feedback related to specific interactions with your staff, you can expect 50-80% of feedback to be positive. No matter the time, country or industry.
Strategically focused feedback campaigns, across your organization and customer journeys, will help you to identify and retain customers that are about to leave.
We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.
You should consider that the primary drivers of NPS are Product, Services, Offers (pricing & packages), Convergence, Showroom (online or physical), Branding and Advertising, and an Organization’s Social media reputation.
They have great potential to promote positive customer experience.
Dive into the heart of what your customers truly feel and need with our sophisticated, AI-powered feedback analysis, designed to automatically process, categorise, and analyse textual feedback like never before!
Each feedback campaign has a specific set of CX dashboards that can be accessed on different levels. Once you create the structure of your organization, designated employees and managers will see the CX dashboards as defined for their daily actions.
The business analytics and code structure behind Staffino's dashboards is extremely flexible and can be customized for any specific requirements you may have.
Staffino's MASTERY SHOPPING is a specific feedback campaign we developed in response to client demand to get more quantitative data than traditional Mystery Shopping model offers.
We offer a broad service that varies on specific use case, type of organisation and level of CX strategies already implemented. Typically we start with a strategic CX assessment.
Thanks to gamification you can make work more enjoyable for employees at call centers or brick and mortar stores, and thus improve the customer experience
We provide a professional on-site experience assessment based on a specific use case, type of organisation, and the level of the CX programme already implemented.
Understanding how satisfied or dissatisfied your employees are at different stages of their lifecycle is vital for delivering a personalized employee experience.
Staffino is an incredibly versatile survey platform which allows you to collect actionable feedback from your customers and measure your CX through effective targeted customer experience surveys.
We believe that employees on the front-line need to be informed about their successes and shortcomings, which is why we provide them with an overview of personal or team statistics and customer feedback.
Get tailored advice from our experts on boosting customer satisfaction, linking CX data to revenue, and motivating employees.
Be the first to get exclusive insights, tips, and best practices from Staffino, your go-to source for CX and EX success!