Employee Experience (EX)

The Best Way to Drive Motivation of Your Employees

Driving the motivation of your employees is the key to an organisation’s success. It may be defined as the level of commitment and energy your employees exhibit daily. Without motivated

Everything You Need to Know About Feedback to Employees

Giving effective feedback to employees is essential when it comes to employee retention and maintaining a positive employee experience. As a manager, your role is to provide valuable feedback and

Dan Toma from Volkswagen Financial Services: Customer Feedback Has Become a Kind of a “Drug”

Dan Toma from Volkswagen Financial Services has worked with the Staffino customer experience management platform since 2017 as head of the client centre. Thanks to his initiative and enthusiasm for

How to Create a Perfect Employee Satisfaction Survey

Regular employee satisfaction surveys should be the core of every employee motivation management strategy. They can help you determine the overall health of your organisation and gain a deeper understanding

Gamification Examples in the Workplace

Gamification Examples in the Workplace to Increase Employee Productivity Gamification in the workplace is drawing the attention of the world’s leading companies today. The reason organisations invest in gamification is

Reduce Employee Turnover: Keep and Motivate the Talent You Have Already Trained

Hiring top talents in today’s job market presents a big challenge for employers. It isn’t as easy and affordable as it once was, which means employee retention and minimising the

Watch the Webinar: How to Get the Highest Return on CX

There are various factors that can influence the customers’ perception of your company; however, some are more relevant than others. Call centres play a major role in customer satisfaction and

5 Tips on How to Improve Your Customer Experience in 2022

A remarkable customer experience is becoming a new norm for brands. It can increase customer loyalty and boost long-term business growth. How to stand out from your competitors in today’s

Effective Ways to Motivate Employees That Your Staff Will Love

How to encourage your employees to go the extra mile when the usual employee perks such as career growth, competitive salary, and team buildings don’t seem to work anymore? You

How Gamification Can Boost Employee Engagement and Motivation

How Gamification Can Boost Employee Engagement and Motivation Are you looking for a game changer that will keep your employees engaged and motivated? Stop racking your brain and turn employee