CX Stories & Case Studies
The Mall Czech Republic Considers Its Customers a Priority
The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that. Collecting feedback and improving the customer experience is a must in e-commerce. Ratings and reviews
Cofidis – customer experience case study
Cofidis – customer experience case study Cofidis is a specialist in providing consumer loans, with 40 years of experience on the European market operating across 9 EU countries and serving
JYSK: A year of CX improvement – CSAT up 8 % and climbing
At the end of our first year with JYSK – one of the most CX-centric companies we work with. I had the pleasure of catching up with Michael Olesen, Retail
Case Study: Call Center Saving 520.000 € on Attrition by Engaging and Motivating Agents
Agents and other frontline employees often leave their job because of a lack of motivation, low recognition or because of psychological issues and stress. High voluntary attrition is one of
