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CX Stories & Case Studies

mall case study

The Mall Czech Republic Considers Its Customers a Priority

The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that.  Collecting feedback and improving the customer experience is a must in e-commerce. Ratings and reviews

Cofidis – customer experience case study

Cofidis – customer experience case study Cofidis is a specialist in providing consumer loans, with 40 years of experience on the European market operating across 9 EU countries and serving

JYSK: A year of CX improvement – CSAT up 8 % and climbing

At the end of our first year with JYSK – one of the most CX-centric companies we work with. I had the pleasure of catching up with Michael Olesen, Retail

Case Study: Call Center Saving 520.000 € on Attrition by Engaging and Motivating Agents

Agents and other frontline employees often leave their job because of a lack of motivation, low recognition or because of psychological issues and stress. High voluntary attrition is one of