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CX Stories & Case Studies

Dan Toma from Volkswagen Financial Services: Customer Feedback Has Become a Kind of a “Drug”

Dan Toma from Volkswagen Financial Services has worked with the Staffino customer experience management platform since 2017 as head of the client centre. Thanks to his initiative and enthusiasm for

mall case study

The Mall Czech Republic Considers Its Customers a Priority

The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that.  Collecting feedback and improving the customer experience is a must in e-commerce. Ratings and reviews

Cofidis – customer experience case study

Cofidis – customer experience case study Cofidis is a specialist in providing consumer loans, with 40 years of experience on the European market operating across 9 EU countries and serving

JYSK: A year of CX improvement – CSAT up 8 % and climbing

At the end of our first year with JYSK – one of the most CX-centric companies we work with. I had the pleasure of catching up with Michael Olesen, Retail

Case Study: Call Center Saving 520.000 € on Attrition by Engaging and Motivating Agents

Agents and other frontline employees often leave their job because of a lack of motivation, low recognition or because of psychological issues and stress. High voluntary attrition is one of