Products & Services
CX & Process Performance Management Assessment
Let our CX specialists analyse your current customer experience, propose solutions for improvement and oversee their deployment
Let our CX specialists analyse your current customer experience, propose solutions for improvement and oversee their deployment
Do you struggle to improve customer satisfaction? Put your brand in Staffino’s hands. We provide a professional on-site experience assessment based on a specific use case, type of organisation, and the level of the CX programme already implemented.
Staffino's experience assessment is a complex evaluation of your business performance based on observation of your CX management processes and the processes implemented at all contact points – call centres, retail, emails, text messages, digital unassisted touch points, or technical support.
The scope of the assessment depends on the client and their goal. For example, the submitter might be either CEO, senior or middle manager, or team leader. They might want to assess all channels across the organisation or some of them. They either need reassurance that all the CX processes are optimised to generate the highest possible revenue or need help with optimising defective processes.
The good news is Staffino can help you will all of it!
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Initial Assessment
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Observation |
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Analysis |
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Ending Review |
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Readout |
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Staffino's experience assessment usually takes up to a week. The length may vary depending on the size of the company and the agreed level of detail. Once the initial assessment is done, we recommend reserving at least two to three days for the on-site observation.
The analysis, preparation of the readout, and the presentation itself usually take around two days. If more branches within the same country are involved and travelling is required, the entire experience assessment might take longer.
Already during the first days of the strategic analysis, it is possible to identify the most significant shortcomings in the processes or the company as a whole.
Staffino's seasoned CX specialists with global experience will point out all the areas that need improvement and propose solutions for adjusting your management processes to get the highest return on CX.
They will closely monitor the employees and transactions and take detailed notes. This will result in a comprehensive document that serves as a basis for the analysis and the final readout.
It is not hard to identify what processes hinder the business growth; you just need to find the right people for the job! Staffino will help you uncover holes in your processes, identify quick wins, and propose effective solutions to improve your experience management in the short and long term. Boost customer satisfaction and earn the highest revenue from your customers thanks to Staffino's experience assessment.
Interested in enhancing customer satisfaction, crafting a stellar CX strategy, or boosting employee motivation for peak returns? Let's explore your options in a no-strings-attached chat perfect for those seeking the best path for their company.
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