Stop drowning in data, frustrating your teams, or wasting time on tools that don’t deliver. Staffino helps you fix customer experience where it actually hurts—with speed, clarity, and results.
Instead of useless static reports, you get automated analytics, role-based CX dashboards, and task assignments that help managers act where it matters most.
From root cause analysis to trend detection, our CX platform helps your team focus on what actually drives improvement and customer satisfaction.
When customers praise your team, they should know—instantly. Staffino captures real-time feedback and sends it straight to the employee, not just their manager.
With Staffino, your frontline teams stay connected to customer success, which leads to better service, happier employees, and stronger results across the board.
We designed Staffino for speed, clarity, and simplicity—to give you just what you need, when you need it, so you can spot problems, recognise wins, and take action fast.
Whether you're a regional manager, CX lead, or store supervisor, you’ll get mobile-ready insights, automated alerts, and a streamlined interface that works the way you do.
Staffino offers a comprehensive suite of solutions designed to elevate your performance. Choose from our ready-made solutions or customise your selection to fit your business requirements.
Monitor each customer's satisfaction post-purchase. Gain real-time insights into customer sentiment and trending topics. Proactively respond to feedback and increase trust.
Understand employee impact on customer sentiment and identify top performers and outliers. Recognise employee efforts in real-time to motivate them.
Keep a close eye on retention and upsell opportunities within your pharmacy. Use AI to sell more to satisfied customers based on their purchase history.
With AI-generated replies, we can now respond to routine feedback almost instantly. About 15% of customers engage further, giving us the opportunity to proactively share useful information before issues arise. Emotional or complex cases remain in the hands of our customer care teams, who play a key role in representing our brand and values.
Group Loyalty & Customer Experience
Thanks to Staffino’s expertise, we were not only able to collect and analyse customer feedback but also quantify and evaluate it more effectively. This has enabled us to identify new opportunities for improving and optimising our services.
Logistics and QSS Director
Some years ago, we may have believed we could never be this close to our customers. Now I really find we are, and this has made an impact.
Retail Operational Director
We highly value the feedback we receive from our clients through our cooperation with Staffino. We are pleased that they can share their impressions or possible comments with us so that we can keep pushing ourselves forward and provide consistently exceptional service.
Head of Client Care
We are interested in our customers’ opinions on the services we provide and their experiences with us as an energy supplier because we continually strive for improvement. This is also why we have initiated intensive collaborations with our partners, Alcasys and Staffino. We are already seeing the first results of this partnership.
Director of Customer Care
Thanks to the simplicity of the Staffino platform and the ability to discuss each case internally directly within the online platform, we have been able to retain 70% of customers who were likely to leave.
Board Member
Using Staffino has helped us become transparent both internally and externally. It allows us to find out what we are doing well and what we need to change. A significant change was that we were no longer anonymous over the phone and e-mails, and the customer was allowed to evaluate precisely the worker with whom their request was handled.
Operations Specialist Europe
Thanks to Staffino, we can now pinpoint exactly which of our branches have ongoing issues affecting the shopping experience and identify the specific pharmacists that have impacted our customers’ feelings.
CEO
We were pleasantly surprised to find that most of the feedback consisted not merely of negative comments, but of relevant suggestions to improve our services. Thanks to Staffino, we now have access to quick and specific information about the performance of each employee.
Director of Call Center
The data provided from mystery shopping is limited in volume. Now, we have data from hundreds of customers, allowing us to understand more precisely what needs to be improved and where. The data is broken down to the smallest service stations in the country.
Retail Director
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