Products & Services
Autonomous AI Feedback Responder
Unlock Smart AI Replies with Just One Click and Boost Your Team's Efficiency
Unlock Smart AI Replies with Just One Click and Boost Your Team's Efficiency
Elevate your customer service game with Nino, Staffino’s AI Bot—your smart AI assistant designed to transform how you handle customer feedback.
Nino is more than just a chatbot. It's your ticket to unlocking efficient, consistent, and tailored responses that resonate with your customers—with just one click!
Say goodbye to robotic, one-size-fits-all replies, and say hello to precise, AI driven customer service! Our AI Bot crafts personalised, human-like responses based on a thorough analysis of feedback text.
It also considers your unique conditions such as tone of voice, branding, and specific exclusions set by you (e.g. feedback on pricing, feedback with swearwords,…).
Enjoy the flexibility of manual approval or opt for the AI Bot to automatically send responses instantly or with a delay.
Currently a pioneering AI CX feature, this ensures that your responses are timely and on-point, every time.
Tailor the AI feedback responses based on specific scenarios.
Whether it's avoiding promotional messages for dissatisfied customers or setting the tone of communication, you have the control to define how and when the AI Bot interacts with your customers.
For feedback that requires a personal touch, our AI response generator can escalate critical issues to a human agent, ensuring complex or sensitive matters are handled with the utmost care.
With Staffino's AI Bot and AI Customer Feedback Semantic Analysis, managing customer feedback becomes a breeze. Our advanced filtering and management tools allow you and your team to sift through feedback efficiently, finding the information that matters most to you. Customise filters, use presets, track response statuses, and gain valuable insights with automated reports designed to keep you informed.
Key features at a glance:
Quickly identify and address issues with customisable filters and presets.
Easily monitor which feedback has been responded to and which is waiting for approval.
Receive regular updates with key insights into feedback, responses, and more.
Staffino's AI Bot is tasked with preparing personalised responses to customer feedback, taking into account specific conditions set by Dr.Max, such as not addressing topics related to pricing or health issues.
Dr. Max uses the human-assisted approach, meaning that the AI Bot drafts responses, which then wait for approval by a human agent. The human agent can effortlessly filter feedback that has not been responded to yet and is tagged with "AI Bot", indicating that the smart AI assistant's response is prepared and awaiting approval before being sent.
Transform your customer feedback response strategy today! Optimise your workforce and set your business apart with unparalleled, AI-driven customer service.
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