Silence Is Costing Your Business

Every second of silence during a call costs you performance, satisfaction, and loyalty. With Staffino’s CX solutions for call centres, turn every interaction into an opportunity to wow your customers, optimise operations, and boost your revenue.

67% of customers hang up if they don’t connect
with a live agent within 2 minutes

What’s the cost of silence in your call centre? Use our calculator to find out
how much value your call centre could be losing today.

67% of customers hang up if they don’t connect with a live agent within 2 minutes

What’s the cost of silence in your call centre? Use our calculator to find out how much value your call centre could be losing today.

0s

You are losing around
XXXXXXXX€ every year
on your call centre inefficiency.

Proven Steps to Improve Call Centre Performance

1.

Get actionable insights with advanced customer feedback tools and AI-driven analytics. Stop guessing. Start acting.

2.

Motivate your agents with gamification and real-time recognition. Happier employees deliver better service.

3.

Deliver faster response times, reduce customer effort, and boost satisfaction. Because happy customers = loyal customers.

1.Get actionable insights with advanced customer feedback tools and AI-driven analytics. Stop guessing. Start acting.

2. Motivate your agents with gamification and real-time recognition. Happier employees deliver better service.

3.Deliver faster response times, reduce customer effort, and boost satisfaction. Because happy customers = loyal customers.

or

Get Staffino

With Staffino, you can effortlessly do everything above and much more! Choose from our ready-made CX solutions for call centres or customise them to match your goals.

Get Staffino

Start Immediately with Seamless Integration

Staffino integrates effortlessly with the call centre softwares you already use.

2RING
2RING

Our Tools. Your Success.

Staffino offers a comprehensive suite of solutions designed to elevate your call centre performance. Choose from our ready-made solutions or customise your selection to fit your business requirements.

Increase
FCR Rate

This solution helps you optimise workflows, reduce bottlenecks, and empower your team to handle inquiries faster without sacrificing service quality.

Includes also: CX Surveys, CX Consulting and Performance Assessment

Retain
Customers

This solution helps you identify pain points, improve first-contact resolution, and deliver the kind of service that keeps customers coming back.

Includes also: CX Surveys, CX Consulting and Performance Assessment

Boost Employee Performance

This solution enhances productivity through real-time feedback, gamification, and recognition, ensuring your team stays customer-focused.

Includes also: EX Surveys, EX Consulting and Performance Assessment

Trusted by Leading Brands

We’ve helped top brands transform their call centre performance, reduce costs, and boost revenue with Staffino’s proven solutions.

Reducing Call Silence Saved €130,000 Annually on Productive Time

  • 18% of productive time reallocated to value-driving activities.
  • 2 percentage-point increase in First Call Resolution.
  • 3 percentage-point rise in customer satisfaction (CSAT).

Read the Full Success Story →

Reducing Call Silence Saved €130,000 Annually on Productive Time

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  • The attrition rate reduced from 14.1% to 8.2% in two years.
  • €520,000 in savings from reduced training and unproductive time.
  • 7% annual savings on labour costs.

Read the Full Success Story →

Unlock the Secrets to a High-Performing Call Centre: Join a Free Webinar

Date, time:

Speakers:

Attend our exclusive, FREE webinar to learn how Staffino can transform your call centre! Gain expert insights, practical tips, and real-world examples from leading brands.

Take the First Step to Success Today!

Book a free demo with us to learn how Staffino can save you time, money, and customers.

I want a free demo

Fill in a few lines, lay on your couch and wait for access to your demo account.

What does demo access include?

  • Access to the Staffino XM online platform
  • Creating and editing flows
  • Feedback management
  • Detailed overview of statistics and CX metrics
  • CX dashboards overview
  • The gamification module