Celebrate success, boost motivation, and infuse a playful spirit of competition into your daily operations. From the wordiest feedback received to consecutive positive reviews, your team can earn a range of badges based on their customer service performance. Turn work into a game and watch productivity soar!
Choose from our extensive badge library or request custom badges that perfectly reflect your team's personality or internal humour.
Employee receives 2 positive feedbacks in one day (between 00:00 to 23:59:59)
• lists all profiles who meet the conditions
• based on feedback Sentiment
Compare the percentage difference of users’ positive verbatims between last 2 completed months
• biggest change wins
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the percentage change percentage
• based on feedback Sentiment
Employee receives at least 1 positive feedback 3 consequent days in a row
• lists all profiles who meet the conditions
• hattrick needs to occur within a calendar month (cannot start or end in other month)
• based on feedback Sentiment
Compare all feedbacks and number of associated internal discussion
• badge based on most messages in one feedback
• messages don’t need to involve staff as all feedback messages are counted
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the number of feedback messages
• based on internal discussion
Find the longest feedbacks from Sentiment verbatim
• only from positive feedback
• a maximum of 4 badges are awarded per cycle (eg. month)
• special use case - badges will not be received if all feedbacks are without verbatim content
• an award subtitle details the feedback length
• based on verbatim content of Sentiment feedback
Check the latest feedbacks for a selected time period
• latest feedback time is set closest to 03:59:59
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the feedback time
• based on feedback interaction
Compares users’ verbatims with their first name.
• count how many time a user’s name is mentioned in verbatim feedback
• only exact matches are counted
• multiple mentions in a single feedback thread counts as 1
• only referenced from positive feedback
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the number of mentions
• based on verbatim content of Sentiment feedback
Check the earliest feedbacks for a selected time period
• latest feedback time is set closest to 04:00:00
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the time of feedback
• based on feedback interaction
The shortest time between customer and staff correspondence
• shortest times are awarded
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the time period between contacts
• based on feedback receipt and reply
Checks the number of heart emojis in verbatim feedbacks
• counting all heart emojis and “<3“ symbols used from each feedback
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the number of hearts
• based on Sentiment verbatim - positive and negative
Checks the number of feedbacks received during Saturday and Sunday for a selected time period
• week - only one weekend / month - all weekends
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the number of weekend feedbacks
• based on feedback interaction and reply
If a staff member receives 3 consecutive negative feedbacks
• listing all profiles who meet the conditions
• no award subtitle
• based on feedback Sentiment
Check the number of smiley faces in feedback verbatims
• type of smiley formats - “:)“ “:-)“ “: )“ and basic emoji 🙂
• Counts the number of all smilies used in each feedback
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the number of smilies
• based on Sentiment verbatim - positive and negative
If a staff member receives a string of alternating sentiments
• positive to negative 2 times consecutively
• or negative to positive 2 times consecutively
• listing all profiles who meet the conditions
• no award subtitle
• based on feedback Sentiment
Checks the number of any emoji code in verbatim feedbacks
• counts the number of all emojis used in each feedback
• a maximum of 4 badges are awarded per cycle (eg. month)
• an award subtitle details the number of emojis
• based on Sentiment verbatim - positive and negative
No credit card required
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Do you have questions?
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