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Solutions

Transform Your Field Personnel into Customer Service Heroes

Discover the Superheroes in Your FSM Department and Deliver Exceptional Customer Satisfaction with Staffino

Solutions

Transform Your Field
Personnel into
Customer Service
Heroes

Discover the Superheroes in Your FSM Department and Deliver Exceptional Customer Satisfaction with Staffino

80 %
80 %

of the customer experience is influenced by the way customers perceive interactions with a company's field employees.

of the customer experience is influenced by the way customers perceive interactions with a company's field employees.

Therefore, the role of your field personnel is vital in shaping your brand's image.

Our cutting-edge customer experience solution for Field Service Management is specifically designed to empower you to surpass customer expectations by revealing the hidden superheroes within your FSM team.

Your Customers Will Tell You Everything You Need to Know

Who are the true heroes within your team?

Which of your technicians have a most unused potential?

Which customers are ready to order new products or services?

Which customers are on the verge of switching to a competitor?

What are the strengths and weaknesses of your field service?

1. Who are the true heroes within your team?

Boost the morale of your top performers every day by automatically sharing customers' kind words with them through our online platform.

2. Which of your technicians have a most unused potential?

Uncover which employees are not meeting their job requirements and in what specific areas. This eliminates the need for any speculation about employee performance.

3. Which customers are ready to order new products or services?

Discover new revenue opportunities through long-term customer experience monitoring, including identifying potential clients for upselling.

Case Study

Through long-term CX monitoring, it has been discovered that around 30% of Jungheinrich's clients also engage with other service providers. This offers a significant chance to upsell and identify potential customers.

Retention case monitoring

4. Which customers are on the verge of switching to a competitor?

Real-time feedback analysis can identify potential churners. By promptly notifying you about dissatisfied customers, you can swiftly address their concerns and ensure customer retention.

5. What are the strengths and weaknesses of your field service?

Using AI technology to analyse open feedback, we accurately identify strengths and pain points in FSM departments, allowing managers to address areas for improvement.

50+ of the World's Leading Brands Use Staffino

With a track record of successful implementations for industry-leading companies, Staffino is the trusted partner for FSM organisations looking to elevate their service quality.

Orange
Viessmann logo

“When we see that certain drivers have an excellent track record of customer satisfaction, we are keen to share their experiences with others. This helps us to disseminate good practices and improve the quality of our services as a whole. We believe that, by taking these steps, we can ensure that our drivers deliver the quality of service appreciated by our customers.”

Robert Ferencz

Robert Ferencz

Distribution Manager, Lyreco Central Europe

Download the 3-pager for FREE!

Discover the Hidden Formula for Superior Field Service!

Get your hands on our exclusive three-pager case study on how our companies level up their field service management with advanced feedback collection. Don't miss out on this invaluable resource.

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