Don't let your business float aimlessly. Use our AI-driven CX platform to measure Net Promoter Score, link it to financial outcomes, prevent churn, and identify key drivers of customer loyalty!
Don't let your business float aimlessly. Use our AI-driven CX platform to measure Net Promoter Score, link it to financial outcomes, prevent churn, and identify key drivers of customer loyalty!
Empower customers to rate their interactions with your employees.
Motivate employees to repeat commendable behaviour, leading to a potential 6% increase in customer satisfaction.
Implement strategies to decrease resolution time, leading to a potential 15% reduction in headcount.
Identify and eliminate pain points affecting NPS to decrease customer complaints by 30%.
Utilise AI to provide real-time insights into customer dissatisfaction across different business lines and locations.
Leverage customer feedback data and sentiment to create personalised experiences and tailor your services.
Implement daily transactional surveys to reduce customer churn by 20% within a year.
Understand the root causes of dissatisfaction and take proactive measures to retain customers.
Measure and increase upsell/cross-sell attempts using daily transactional surveys.
Foster job satisfaction among employees to boost cross-sell rates.
Empower customers to rate their interactions with your employees.
Motivate employees to repeat commendable behaviour, leading to a potential 6% increase in customer satisfaction.
Implement strategies to decrease resolution time, leading to a potential 15% reduction in headcount.
Identify and eliminate pain points affecting NPS to decrease customer complaints by 30%.
Utilise AI to provide real-time insights into customer dissatisfaction across different business lines and locations.
Leverage customer feedback data and sentiment to create personalised experiences and tailor your services.
Implement daily transactional surveys to reduce customer churn by 20% within a year.
Understand the root causes of dissatisfaction and take proactive measures to retain customers.
Measure and increase upsell/cross-sell attempts using daily transactional surveys.
Foster job satisfaction among employees to boost cross-sell rates.
Dr.Max increased their NPS from a strong 69 to 81 within three years of utilising the Staffino CX platform.
Cofidis achieved a 15-point boost in their NPS score and reduced detractors by 5.9% in a single year.
NPS promoters not only shop 17% more frequently but also exhibit a 58% increase in spending per purchase.
Viesmann achieved an impressive increase in their NPS score, jumping from 63.5 to 74.3 in just one year.
Don't pay for features you don't need, but make sure that what you buy will bring real insight and results.
We make recognition a part of your employees' daily routine and drive customer-centric employee behaviour.
Our team is always at your service and ready to help you interpret the data and consult any questions you may have.
Our mission is to make XM available to the masses with a sophisticated solution for half the usual price.
Don't pay for features you don't need, but make sure that what you buy will bring real insight and results.
We make recognition a part of your employees' daily routine and drive customer-centric employee behaviour.
Our team is always at your service and ready to help you interpret the data and consult any questions you may have.
Our mission is to make XM available to the masses with a sophisticated solution for half the usual price.
Let's explore your options in a no-strings-attached chat perfect for those seeking the best path for their company.
use the Staffino CX management platform to improve experiences and increase profits
Thanks to Staffino’s expertise, we were not only able to collect and analyse customer feedback but also quantify and evaluate it more effectively. This has enabled us to identify new opportunities for improving and optimising our services.
Logistics and QSS Director
Some years ago, we may have believed we could never be this close to our customers. Now I really find we are, and this has made an impact.
Retail Operational Director
We highly value the feedback we receive from our clients through our cooperation with Staffino. We are pleased that they can share their impressions or possible comments with us so that we can keep pushing ourselves forward and provide consistently exceptional service.
Head of Client Care
Thanks to the simplicity of the Staffino platform and the ability to discuss each case internally directly within the online platform, we have been able to retain 70% of customers who were likely to leave.
Board Member
Using Staffino has helped us become transparent both internally and externally. It allows us to find out what we are doing well and what we need to change. A significant change was that we were no longer anonymous over the phone and e-mails, and the customer was allowed to evaluate precisely the worker with whom their request was handled.
Operations Specialist Europe
Thanks to Staffino, we can now pinpoint exactly which of our branches have ongoing issues affecting the shopping experience and identify the specific pharmacists that have impacted our customers’ feelings.
CEO
We were pleasantly surprised to find that most of the feedback consisted not merely of negative comments, but of relevant suggestions to improve our services. Thanks to Staffino, we now have access to quick and specific information about the performance of each employee.
Director of Call Center
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