Subscribe to our XM News!
Be the first to get exclusive insights, tips, and best practices from Staffino, your go-to source for CX and EX success!
Company vision is our big dream for the future, in a nutshell. It's what we hope to achieve in the long run. The company mission is the why and what of the present. It's the purpose and what we do now to get there. Company values are the guiding principles that define how we behave and what's important to us.
At Staffino, we are igniting a revolution in customer experience. We empower each individual to actively listen to and learn from customer feedback. We understand the undeniable link between exceptional CX and business success.
We teach businesses how to effectively implement cutting-edge AI technology. We make CX a non-negotiable core principle, transforming it from a limited project into a daily way of life for every employee and organization.
At Staffino, we are igniting a revolution in customer experience. We empower each individual to actively listen to and learn from customer feedback. We understand the undeniable link between exceptional CX and business success.
We teach businesses how to effectively implement cutting-edge AI technology. We make CX a non-negotiable core principle, transforming it from a limited project into a daily way of life for every employee and organization.
“Imagine a future where every employee is a champion for the customer, recognised and empowered by a seamless AI-driven CX platform to create a world-class experience. That’s the future we’re building.
We aim to revolutionise the customer experience, transforming it from a project to a company-wide movement where every interaction fuels innovation and growth. Our vision is to enable businesses worldwide to achieve unparalleled success through exceptional customer interactions.”
Transform customer experience from a project run by a few managers into a natural daily routine of thousands of customer-facing employees.
We want the CX platform to be used not only by managers but all employees. We want to make the CX platform to be as vital in the daily lives of employees as checking emails or reading news. We want to create a world, where each individual employee truly wants to hear and learn from customer feedback. We want CX not to be a project, but an essential approach to how to run a business.
Customer experience today is a one-off project run by managers. We want CX to be a philosophy that grows organically and spreads across the organisation seamlessly. We want to change the global mindset about CX. We don't want it to be a project anymore. We want CX to be a profound, non-questionable principle of doing daily business for every company single company.
We only accept excellence and performance. We challenge fearlessly, but we commit once the decision has been made. We are driven to be the best in whatever we do. We don't want to be next, we want to be first.
We challenge standards, embrace new ideas, and explore the uncharted. We are not afraid to take calculated risks in search of innovative solutions. We want to be memorable.
We take our roles seriously, holding ourselves and each other accountable. We strive to exceed customer expectations and achieve CX excellence.
We cultivate a culture of camaraderie and collaboration. We believe in pushing each other to the highest standards while treating each other with respect and dignity.
We only accept excellence and performance. We challenge fearlessly, but we commit once the decision has been made. We are driven to be the best in whatever we do. We don't want to be next, we want to be first.
We challenge standards, embrace new ideas, and explore the uncharted. We are not afraid to take calculated risks in search of innovative solutions. We want to be memorable.
We take our roles seriously, holding ourselves and each other accountable. We strive to exceed customer expectations and achieve CX excellence.
We cultivate a culture of camaraderie and collaboration. We believe in pushing each other to the highest standards while treating each other with respect and dignity.
Do you have questions?
Contact us
Do you have questions?
Contact us
We use various cookies on our website. Some are necessary for the proper functioning of the site, others we can only use with your consent. You can find more information about cookies on our site here.
Cookie | Duration | Description |
---|---|---|
__cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 1 hour | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
cookielawinfo-checkbox-analytics | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category. |
cookielawinfo-checkbox-functional | 1 year | The GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category. |
cookielawinfo-checkbox-others | 1 year | Set by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others". |
cookielawinfo-checkbox-performance | 1 year | Set by the GDPR Cookie Consent plugin, this cookie stores the user consent for cookies in the category "Performance". |
CookieLawInfoConsent | 1 year | CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie. |
viewed_cookie_policy | 1 year | The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data. |
wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly. |
Cookie | Duration | Description |
---|---|---|
_cfuvid | session | Description is currently not available. |
Cookie | Duration | Description |
---|---|---|
ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well. |
bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
bscookie | 1 year | LinkedIn sets this cookie to store performed actions on the website. |
li_sugr | 3 months | LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user's cookie consent state for the current domain. |
YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
Cookie | Duration | Description |
---|---|---|
__hstc | 6 months | Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_clck | 1 year | Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. |
_clsk | 1 day | Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording. |
_fbp | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
_ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
_gat_UA-* | 1 minute | Google Analytics sets this cookie for user behaviour tracking. |
_gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
_gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
_hjSession_* | 1 hour | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
_hjSessionUser_* | 1 year | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
AnalyticsSyncHistory | 1 month | Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. |
CLID | 1 year | Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. |
hubspotutk | 6 months | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. |
SM | session | Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. |
Cookie | Duration | Description |
---|---|---|
li_gc | 6 months | Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. |
lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
pll_language | 1 year | Polylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way. |
trx_addons_is_retina | 1 year | ThemeREX sets this cookie to determine if the user has a retina display. |
UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
Cookie | Duration | Description |
---|---|---|
_uetsid | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
_uetvid | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. |