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Staffino's Mission, Vision & Values

Company vision is our big dream for the future, in a nutshell. It's what we hope to achieve in the long run. The company mission is the why and what of the present. It's the purpose and what we do now to get there. Company values are the guiding principles that define how we behave and what's important to us.

Our Mission

At Staffino, we are igniting a revolution in customer experience. We empower each individual to actively listen to and learn from customer feedback. We understand the undeniable link between exceptional CX and business success.

We teach businesses how to effectively implement cutting-edge AI technology. We make CX a non-negotiable core principle, transforming it from a limited project into a daily way of life for every employee and organization.

Our Mission

At Staffino, we are igniting a revolution in customer experience. We empower each individual to actively listen to and learn from customer feedback. We understand the undeniable link between exceptional CX and business success.

We teach businesses how to effectively implement cutting-edge AI technology. We make CX a non-negotiable core principle, transforming it from a limited project into a daily way of life for every employee and organization.

Our Vision

“Imagine a future where every employee is a champion for the customer, recognised and empowered by a seamless AI-driven CX platform to create a world-class experience. That’s the future we’re building.

We aim to revolutionise the customer experience, transforming it from a project to a company-wide movement where every interaction fuels innovation and growth. Our vision is to enable businesses worldwide to achieve unparalleled success through exceptional customer interactions.”

Tomas Rosputinsky
Tomáš Rosputinský
Staffino CEO

Integrating CX into Daily Routines

Transform customer experience from a project run by a few managers into a natural daily routine of thousands of customer-facing employees.

Empowering Employees with Customer Insights

We want the CX platform to be used not only by managers but all employees. We want to make the CX platform to be as vital in the daily lives of employees as checking emails or reading news. We want to create a world, where each individual employee truly wants to hear and learn from customer feedback. We want CX not to be a project, but an essential approach to how to run a business.

Transforming CX into a Core Business Philosophy

Customer experience today is a one-off project run by managers. We want CX to be a philosophy that grows organically and spreads across the organisation seamlessly. We want to change the global mindset about CX. We don't want it to be a project anymore. We want CX to be a profound, non-questionable principle of doing daily business for every company single company.

Our Values

Drive

We only accept excellence and performance. We challenge fearlessly, but we commit once the decision has been made. We are driven to be the best in whatever we do. We don't want to be next, we want to be first.

Creativity

We challenge standards, embrace new ideas, and explore the uncharted. We are not afraid to take calculated risks in search of innovative solutions. We want to be memorable.

Accountability

We take our roles seriously, holding ourselves and each other accountable. We strive to exceed customer expectations and achieve CX excellence.

Humanity

We cultivate a culture of camaraderie and collaboration. We believe in pushing each other to the highest standards while treating each other with respect and dignity.

Drive

We only accept excellence and performance. We challenge fearlessly, but we commit once the decision has been made. We are driven to be the best in whatever we do. We don't want to be next, we want to be first.

Creativity

We challenge standards, embrace new ideas, and explore the uncharted. We are not afraid to take calculated risks in search of innovative solutions. We want to be memorable.

Accountability

We take our roles seriously, holding ourselves and each other accountable. We strive to exceed customer expectations and achieve CX excellence.

Humanity

We cultivate a culture of camaraderie and collaboration. We believe in pushing each other to the highest standards while treating each other with respect and dignity.

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