Products & Services
Employee Performance
Improve employee performance by leveraging customer ratings and feedback to distinguish between top-performing and underperforming employees or teams
Improve employee performance by leveraging customer ratings and feedback to distinguish between top-performing and underperforming employees or teams
The quality of employee performance has a significant impact on important business outcomes.
Regardless of the level of business strategies and the budget spent on marketing activities, a company will hardly succeed long-term without dedicated, hardworking employees.
Employee performance dashboards are one of the essential features of the Staffino employee engagement software.
We strongly believe in keeping front-line employees well-informed about their achievements and areas for improvement. That's why we offer them a comprehensive summary of personal or team statistics derived from CX metrics and customer feedback.
Our performance dashboards will provide an overview of all the CX aspects your organisation is tracking in time and help you identify the best performers or those who need further training in customer service. You can track the amount of customer feedback you have received, the results of teams, their members, how various team members and teams are performing compared to each other, and more.
In short, Staffino will help you gain a detailed overview of your customer service performance. Moreover, if you add performance-based incentives to your employee motivation management, you will nurture employees passionate about their jobs and committed to serving the customers in the best possible way.
With the Staffino employee performance module, your employees will be informed not only about their customer feedback results but also about team ranking per each tracked metric (CSAT, NPS, CES, etc.). Seeing their personal results will increase their motivation, and the team results will strengthen a collaborative culture.
Your employees need to feel in control and drawn in. Their Staffino accounts will give them a sense that their work is meaningful and that customers value their approach, and help direct them towards the company's goals. With such motivation and mindset, customer-facing employee performance is bound to rise.
Who is the best call centre agent in your team?
Which team achieved the best NPS score last week?
Specifically, what do customers like about certain employees?
Staffino's employee performance dashboards will help you answer these and any other questions you may have about your customer service performance!
Staffino's employee performance dashboards can help you build a transparent workplace and boost your employee performance through gamifying their daily workflow.
Engaging leaderboards list the best performers for a selected time period and employees’ ranking. The leaderboards can be set for any tracked CX metric and customised according to the organisation's needs.
Employees can access their profiles and check the performance results on their phones as well as on desktops.
The goal of Staffino employee engagement software is to offer the best possible experience for your employees with the lowest effort so they can focus on their primary job – serving your customers. The interface is easy to understand and colourful, with fun visual elements.
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