Products & Services
CX Audit
A tailored, on-site audit of your customer experience led by seasoned CX experts, combining real-time observation, stakeholder interviews, and clear, actionable recommendations.
A tailored, on-site audit of your customer experience led by seasoned CX experts, combining real-time observation, stakeholder interviews, and clear, actionable recommendations.
Staffino’s CX Audit is a hands-on evaluation of how your customer experience really works. Our customer experience consultants visit your workplace to observe live customer interactions, review processes, and speak with your team.
We assess all key touchpoints—contact centres, branches, digital channels, and support—and provide you with a comprehensive, honest picture of what’s working and what’s not.
We tailor every CX audit to your goals. Whether you're a CEO or team lead, you decide what to focus on, just one team or your whole organisation.
Need to check how your CX strategy performs in real life? Or want to fix specific processes? We’re here to help you do exactly that.
Right after the on-site visit, we dive into analysis and turn everything we’ve seen and heard into a clear, practical report with actionable recommendations. Here’s how it works:
Staffino’s hands-on CX audits give you a clear picture of what’s really going on and how to make it better.
From frontline to strategy, we uncover what’s working, what’s not, and where to focus next.
We rely on on-site observation, interviews, and data, not guesswork.
You get concrete recommendations you can use, whether across your business or in one team.
Get tailored advice from our experts on boosting customer satisfaction, linking CX data to revenue, and motivating employees.
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