Subscribe to our XM News!
Be the first to get exclusive insights, tips, and best practices from Staffino, your go-to source for CX and EX success!
Staffino is a steadily growing customer and employee experience management platform, serving clients across more than 30 countries and a wide array of industries. We have been thriving in the market for over a decade, demonstrating profitable growth consistently over the past 6 years.
At Staffino, we are igniting a revolution in customer experience. We empower each individual to actively listen to and learn from customer feedback. We understand the undeniable link between exceptional CX and business success.
We teach businesses how to effectively implement cutting-edge AI technology. We make CX a non-negotiable core principle, transforming it from a limited project into a daily way of life for every employee and organization.
At Staffino, we are igniting a revolution in customer experience. We empower each individual to actively listen to and learn from customer feedback. We understand the undeniable link between exceptional CX and business success.
We teach businesses how to effectively implement cutting-edge AI technology. We make CX a non-negotiable core principle, transforming it from a limited project into a daily way of life for every employee and organization.
“Imagine a future where every employee is a champion for the customer, recognised and empowered by a seamless AI-driven CX platform to create a world-class experience. That’s the future we’re building.
We aim to revolutionise the customer experience, transforming it from a project to a company-wide movement where every interaction fuels innovation and growth. Our vision is to enable businesses worldwide to achieve unparalleled success through exceptional customer interactions.”
We only accept excellence and performance. We challenge fearlessly, but we commit once the decision has been made. We are driven to be the best in whatever we do. We don't want to be next, we want to be first.
We challenge standards, embrace new ideas, and explore the uncharted. We are not afraid to take calculated risks in search of innovative solutions. We want to be memorable.
We take our roles seriously, holding ourselves and each other accountable. We strive to exceed customer expectations and achieve CX excellence.
We cultivate a culture of camaraderie and collaboration. We believe in pushing each other to the highest standards while treating each other with respect and dignity.
Co-Founder & CEO
With a decade-long career in advertising and strategy, Tomáš, along with his business partner Ivan, embarked on a mission in 2014 to redefine the global landscape of customer and employee experiences. His philosophy extends beyond mere profit-making, encompassing elements of employee recognition and happiness. In addition to his role at Staffino, he also co-founded THIS IS LOCCO, the pioneering crossline advertising agency in Slovakia.
Co-Founder & CAIO
With a background in engineering and over a decade of experience in marketing and creative direction, Ivan leads Staffino's AI department in designing tools that turn feedback into actionable insights, helping businesses optimise performance and customer satisfaction. Passionate about data-driven strategies, Ivan champions predictive analytics and behavioural insights, ensuring Staffino sets new benchmarks for intelligent CX and EX management.
Product
Delivery
XM & Consulting
IT
Sales
Finance
Operations
Marketing
Product
Delivery
XM & Consulting
IT
Sales
Finance
Operations
Marketing
Staffino was founded in 2014 and in the same year became the winner of Startup Awards Slovakia in the Digital category – an award for innovative solutions in IT, web, mobile, and media. The early Staffino business app served as an evaluation tool for employees, operators, technicians, and even non-commercial organisations such as universities.
Staffino focused its solutions on enterprise clients confirmed by E.ON and MOL Group (Slovnaft). Besides the commercial sphere, Staffino also launched its CX campaign for public services in the London Borough of Southwark and became an international company.
Staffino upgraded its products and launched new channels for data collection, no longer requiring the customers to download the Staffino app in order to evaluate an organisation. The platform implemented advanced feedback collection techniques including innovative world metrics. It became one of a few CX platforms that boost motivation and performance through the power of positive feedback and employee gamification.
CX specialists with global experience joined the Staffino team and helped establish effective access to modern data visualisation and interpretation. The Staffino platform got so robust it became competitive with the world's leading CX platforms while keeping a simple, attractive, and easy-to-use interface.
Staffino expanded into new verticals. It acquired its first global retail client JYSK, and in 18 months since the pilot, a tailor-made CX improvement programme was rolled out into 35 countries on 3 continents.
Staffino grew in both product functionality and market presence. The team was joined by new talents, including representatives in the UK, Romania, and Poland. Staffino established many new use cases in various business segments such as automotive, finance, retail and utility.
Staffino focused on bridging customer and employee experience in order to get the highest return on customers. Its strong, business-oriented mindset resulted in launching special modules with a newly developed methodology for measuring CX, which disrupts the ineffective CX programmes of the past. Staffino established a trusted and professional relationship with dozens of regional and global corporates.
No credit card required
Do you have questions?
Contact us
Do you have questions?
Contact us
Be the first to get exclusive insights, tips, and best practices from Staffino, your go-to source for CX and EX success!