About Staffino
Staffino is an intelligent experience management platform providing complex CX and EX solutions to improve your business.
Our History
2014
Staffino was founded in 2014 and in the same year became the winner of Startup Awards Slovakia in the Digital category – an award for innovative solutions in IT, web, mobile, and media. The early Staffino business app served as an evaluation tool for employees, operators, technicians, and even non-commercial organisations such as universities.
2016
Staffino focused its solutions on enterprise clients confirmed by E.ON and MOL Group (Slovnaft). Besides the commercial sphere, Staffino also launched its CX campaign for public services in the London Borough of Southwark and became an international company.
2017
Staffino upgraded its products and launched new channels for data collection, no longer requiring the customers to download the Staffino app in order to evaluate an organisation. The platform implemented advanced feedback collection techniques including innovative world metrics. It became one of a few CX platforms that boost motivation and performance through the power of positive feedback and employee gamification.
2019
CX specialists with global experience joined the Staffino team and helped establish effective access to modern data visualisation and interpretation. The Staffino platform got so robust it became competitive with the world's leading CX platforms while keeping a simple, attractive, and easy-to-use interface.
2020
Staffino expanded into new verticals. It acquired its first global retail client JYSK, and in 18 months since the pilot, a tailor-made CX improvement programme was rolled out into 35 countries on 3 continents.
2021
Staffino grew in both product functionality and market presence. The team was joined by new talents, including representatives in the UK, Romania, and Poland. Staffino established many new use cases in various business segments such as automotive, finance, retail and utility.
2022
Staffino focused on bridging customer and employee experience in order to get the highest return on customers. Its strong, business-oriented mindset resulted in launching special modules with a newly developed methodology for measuring CX, which disrupts the ineffective CX programmes of the past. Staffino established a trusted and professional relationship with dozens of regional and global corporates.
2014
Staffino was founded in 2014 and in the same year became the winner of Startup Awards Slovakia in the Digital category – an award for innovative solutions in IT, web, mobile, and media. The early Staffino business app served as an evaluation tool for employees, operators, technicians, and even non-commercial organisations such as universities.
2016
Staffino focused its solutions on enterprise clients confirmed by E.ON and MOL Group (Slovnaft). Besides the commercial sphere, Staffino also launched its CX campaign for public services in the London Borough of Southwark and became an international company.
2017
Staffino upgraded its products and launched new channels for data collection, no longer requiring the customers to download the Staffino app in order to evaluate an organisation. The platform implemented advanced feedback collection techniques including innovative world metrics. It became one of a few CX platforms that to boost motivation and performance through the power of positive feedback and employee gamification.
2019
CX specialists with global experience joined the Staffino team and helped establish effective access to modern data visualisation and interpretation. The Staffino platform got so robust it became competitive with the world's leading CX platforms while keeping a simple, attractive, and easy-to-use interface.
2020
Staffino expanded into new verticals. It acquired its first global retail client JYSK, and in 18 months since the pilot, a tailor-made CX improvement programme was rolled out into 35 countries on 3 continents.
2021
Staffino grew in both product functionality and market presence. The team was joined by new talents, including representatives in the UK, Romania, and Poland. Staffino established many new use cases in various business segments such as automotive, finance, retail and utility.
2022
Staffino focused on bridging customer and employee experience in order to get the highest return on customers. Its strong, business-oriented mindset resulted in launching special modules with a newly developed methodology for measuring CX, which disrupts the ineffective CX programmes of the past. Staffino established a trusted and professional relationship with dozens of regional and global corporates.
Our Mission
We improve the CX
of our clients
Our strategically focused feedback campaigns allow our clients to collect customer feedback in an engaging way through interactive flows based on all available world metrics and standard question styles.
We help brands truly understand their customers
We use the latest technologies and CX knowledge to visualise the collected data on personalised dashboards. In this way, we can map the customer journey thoroughly and identify holes in clients' processes to find the most effective solutions.
We increase revenue and returns on CX
We offer a wide variety of experience management modules, which help our clients reduce churn, turn detractors into loyal customers, uncover revenue opportunities, motivate employees, and get the highest possible ROCX – return on customer experience.
50+ of the world's leading brands use Staffino
We work with our clients on delivering the best possible experience for their customers and employees.
20+ Industries
Our XM solutions are used by companies across various business segments ranging from power engineering and pharmaceutical to telcos and automotive.
30+ Countries
And we’re not stopping there. We provide our experience management services to businesses all over the world.
2,000,000+ Pieces of Feedback Monthly
Customers leave their feedback via Staffino over 2,000,000 times a month. Interesting fact – in 2021, customers used Staffino to leave feedback every 1.7 seconds.
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Answers to Questions Every Month
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Personalised CX Dashboards
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Active Managers
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Answers to Questions Every Month
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Personalised CX Dashboards
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Active Managers
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