Our CX solution for utilities combines powerful tools for managing customer and employee experiences under one roof.
Our CX solution for utilities combines
powerful tools for managing customer
and employee experiences under one roof.
With Staffino, you can measure and improve the customer experience at every touchpoint.
Track interactions with your call centre, technicians, sales teams, products, and more—all in one place.
Staffino visualises feedback data on a real-time CX dashboard that can be tailored to your business needs.
Combine key CX metrics to get a complete view of the customer experience and take action where it matters most.
Choose from pre-built solution packages designed to tackle specific challenges—whether it’s improving customer satisfaction, reducing customer churn, or lowering costs.
Track satisfaction after every service call or other interaction. Get real-time insights into customer sentiment and spot trending issues fast. Act on feedback right away to resolve issues.
Identify customers at risk of leaving and resolve their issues quickly. Recognise employees in real time to keep them engaged and deliver great service—boosting customer loyalty and retention.
Identify and fix broken processes to lower operating costs. Keep satisfied customers buying—and prevent unhappy ones from leaving. Reduce employee turnover to save on hiring and training expenses.
Response Rate
Shorter Implementation Time
Positive feedback
We were pleasantly surprised to find that most of the feedback consisted not merely of negative comments, but of relevant suggestions to improve our services. Thanks to Staffino, we now have access to quick and specific information about the performance of each employee.
Director of Call Center
Free and no commitment.
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