Staffino helps you enhance your call centre operations and optimise costs by measuring and improving customer experience.
Staffino helps you enhance
your call centre operations
and optimise costs by measuring
and improving customer experience.
We’ve helped top companies improve call centre performance and boost revenue with better customer and employee experiences.
Effortlessly measure customer satisfaction after each interaction!
Recognise and motivate your agents with positive feedback, reduce employee turnover, and boost your call centre’s customer experience.
Our CX platform easily integrates with popular softwares like Cisco UCCX/UCCE/PCCE, Five9, Genesys, Amazon Connect, and Webex Contact Center.
It also connects with 2Ring dashboards—no hassle, just smooth performance.
Choose from pre-built solution packages designed to tackle specific challenges—whether it’s improving customer satisfaction, reducing employee turnover, or lowering costs.
Track satisfaction after every call. Get real-time insights into customer sentiment and spot trending issues fast. Act on feedback right away to resolve problems.
Win back unhappy customers and the revenue they generate before they leave for your competition. Reduce employee turnover to save on hiring and training costs.
Recognise great work instantly to keep agents motivated. Use gamification to make daily tasks more engaging. Spot top performers and support those who need it.
Decrease in Annual Attrition Rate
Savings on Unproductive Time
Annual Savings on Labour Cost
Thanks to the simplicity of the Staffino platform and the ability to discuss each case internally directly within the online platform, we have been able to retain 70% of customers who were likely to leave.
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