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Staffino Solutions Popular with Pharmacies & Drugstores

Our experience management platform has been a trusted partner of pharmacy and drugstore chains worldwide, and our solutions fit the needs of both B2B and B2C companies

Solutions

Staffino Solutions
Popular with
Pharmacies &
Drugstores

Our experience management platform
has been a trusted partner of pharmacy
and drugstore chains worldwide, and
our solutions fit the needs of both
B2B and B2C companies

Helping the World's Leading Brands Improve Experiences

For over 4 years, the Staffino experience management platform has been a trusted partner of pharmacies and drugstores.

Our solutions fit the needs of both B2B and B2C companies that seek to elevate their experience management in order to drive business improvement and uncover new revenue opportunities.

World's Leading Brands Use Staffino

We work with our clients on delivering the best possible experience for their customers and employees.

Pharma CX flow

Drive Business Improvement by Elevating CX & EX

Outstanding customer and employee experiences are key to business growth, and we help our clients get them right by strengthening relationships and building loyalty with their customers, employees and partners.

Our approach is holistic and doesn't end with satisfaction surveys. The Staffino platform allows clients to do real-time data analysis and consult their progress with our team of CX/EX experts to fully understand customer and employee emotions upon every interaction and fix systemic issues.

Thanks to Staffino, we can now pinpoint exactly which of our branches have ongoing issues affecting the shopping experience and identify the specific pharmacists that have impacted our customers’ feelings”.

Ján Žák

Ján Žák

CEO, Dr. Max Slovakia

Staffino Solutions Popular in Pharmacies & Drugstores

Employee satisfaction & recognition

Listening to the voice of employees is key to making them happy, motivated and productive. Staffino allows you to collect employee feedback in a simple and engaging way and encourage them by sharing positive customer feedback in real-time.

Identify upsell & new revenue streams

Staffino can help you understand how to improve your value per unit (call, visit, transaction) performance, incerase revenue, identify the outliers, and decrease variation among the employees responsible for selling your products.

Supply chain

How does the supply chain support commercial initiatives and targets? Are there any issues in the processes and quality that have a tremendous negative/positive impact on your overall brand image?

Call centre optimisation & efficiency

Staffino can help you achieve more efficient operations, improved FCR, and lower variation between call centre agents. Align SLA and service performance based on the caller's expectations and identify process issues.

B2C satisfaction & incremental value

Monitor the quality of your customers' experiences on a transactional or quarterly basis. Gain more actionable insights into how to increase commercial success and prevent customer churn.

B2B partners' satisfaction

Quarterly pulse checks will ensure your support service is in line with the expectations of your partners and includes product knowledge, communication, on-time delivery, support services or complaint management.

Omnichannel Feedback Collection

With Staffino, you can collect customer feedback across all touchpoints through digital and non-digital channels. Increase your feedback conversion, gain valuable insights and make data-driven decisions.

Place QR codes in your venues and collect spontaneous feedback
Send satisfaction surveys after online purchases
Solicit feedback from loyalty card holders through email/SMS

Staffino for Pharmacy & Drugstore Chains

Our flexible service model will help you uncover what matters most to your customers and employees and allow you to take action at the right time to keep them loyal and engaged.

Customer Experience

  • Mastery Shopping®
  • NPS, CSAT & CES
  • Standard Feedback Management
  • Semantic Analysis

    • Employee Experience

  • Employee Recognition
  • Employee Gamification
  • Employee Engagement

    • Support

  • Training & Babysitting
  • Customer Success
  • CX/EX Consulting
  • Process Management Assessment

    • Custom

  • Custom Performance Dashboards
  • Custom Gamification Badges

    • Find Out Why People Do or Don’t Buy From You

    Why depend on a single mystery shopper's visit?

    mystery shopping
    right
    mystery shopping
    mystery shopping
    CX chart
    down
    mystery shopping

    Listen to the opinions of hundreds of your real customers, understand their needs and predict their next steps with Staffino's Mastery Shopping®. This unique feedback campaign allows companies to gather a larger volume of undistorted data compared to the traditional mystery shopping model.

    Case Study: How a Leading European Pharmacy Chain Used Mastery Shopping® to Increase Basket Size by 25%

    Dr. Max

    The third largest pharmacy chain in Europe with 3000 pharmacies in 7 countries.

    PHARMACIES

    300+

    EMPLOYEES

    1,200+

    CUSTOMER FEEDBACK

    160,000+

    DURATION

    3 years

    CX chart

    Key Results

    Thanks to detailed daily monitoring of customer interactions through Staffino, Dr.Max was able to eliminate plenty of unpleasant experiences over the course of three years by improving the pharmacists’ attitudes. The employees’ mindset changed too. They became more customer-centric, empathetic and loyal to the company.

    incremental Revenue
    Customer Satisfaction
    Average Purchase Value
    Net Promoter Score
    Get started with your personalised demo

    Discover how Staffino empowers you to listen, understand, and engage your customers and employees like never before.

    No credit card required

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