Müşteri deneyiminizi optimize ederek ve yatırım getirinizi artırarak şirketinizin çağrı merkezinin ne kadar tasarruf edebileceğini öğrenin
Birçok şirket, CX programını sürekli olarak geliştirmenin ne kadar önemli olduğunu kendi içinde kanıtlamakta zorlanıyor. CX stratejisini doğru belirleyerek tasarruf edebileceğiniz tasarruf miktarını hesaplayın ve şirketinizin iş performansını artırmak için müşteri deneyimini doğrudan etkileyebilirsiniz.
Doğru CX stratejisini belirleyerek, çalışan motivasyonunu ve verimliliğini artırarak veya süreç hatalarını çözerek çağrı merkezinde tasarruf edebileceğiniz satırları doldurun ve ne kadar tasarruf edebileceğinizi öğrenin.
Belki çalışanlarınızın %33'ü ek satış yapmayı unutmuştur. Ön hat personelinden eksik proaktif yukarı satış, 250.000 € potansiyel aylık geliri ortaya çıkarır
Kaybolan müşterilerin erken tespiti ve sadakatinin korunması, yıllık 200.000 € gelir elde edilmesini sağlayabilir
Staffino ile yapılan işbirliğinin sonucu, uygulama süresinin 21 günden 15 güne, %25'ten fazla azalmasıdır.
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