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AI Insight Summariser

Turn Large Volumes of Customer Feedback into Actionable Insights with Zero Effort

Staffino’s AI Insight Summariser empowers you to process an infinite amount of customer feedback—both text and voice—and extract structured, actionable insights.

Uncover trends, critical areas, and opportunities for improvement with zero manual effort and 100% accuracy.

Choose the Format That Best Fits Your Business Needs

Choose from three format options and start harnessing the power of customer feedback to drive growth and customer satisfaction.

One-Off Analysis

A single analysis of your feedback, prepared by our AI and CX experts. Results are delivered in a clear, easy-to-share PowerPoint presentation.

Report to Email

Ongoing analysis of your feedback, highlighting key trends and insights. Receive reports straight to your inbox—monthly, quarterly, or as needed.

Staffino Dashboard

Get real-time, detailed feedback analysis displayed directly in an interactive dashboard within the Staffino CX platform.

Transform Feedback into Actionable Strategies in 3 Steps

Customer Feedback Collection

Customer feedback and other verbatim data—like customer interviews, call transcripts, comments, or notes from customer care agents—is uploaded into the Staffino customer experience platform.

Choose Your Report Structure, Format and Frequency

Pick between our default report or create a custom version with our CX consultants. Decide how often you want reports, in what format, and where they should be sent—tailored to your audience and communication goals.

Review Actionable Insights and Make Data-Based Decisions

Access clear, structured reports in your preferred length and tone that help you and your team uncover critical trends, focus on what matters most and drive meaningful improvements.

See our AI in action

Request a Guided Demo of Staffino's AI Features

See first-hand how our AI features can streamline your customer service, analyse feedback and save resources.

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