Products
Products & Services to Improve Customer Experience
Wide variety of CX management modules to improve customer experience

Overview

POPULAR PRODUCTS

Feedback Management

Retention Case Monitoring

CX Metrics

Mastery Shopping

Products & Services to Improve Employee Experience
Wide variety of EX management modules to improve employee experience

Overview

POPULAR PRODUCTS

Employee Recognition

Employee Engagement

Employee Performance

Employee Gamification

Experience Management Consulting Services
Our EX and CX specialists are here to provide a professional consulting and independent second opinion

Consulting

POPULAR PRODUCTS

CX & EX Consulting

AI Feedback Analysis

Performance Management Assessment

Autonomous AI Feedback Responder

Experience Management Online Platform
Staffino is an intelligent experience management platform providing complex CX and EX solutions to improve your business.

XM Platform

POPULAR PRODUCTS

CX & EX Dashboards

Feedback Management

CX Surveys

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Try online XM platform for CX and EX management proven and recommended by world class clients

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Solutions
Staffino Solution for Pharmacies & Drugstores
Staffino has been a trusted partner of pharmaceutical/cosmetics companies worldwide, and our solutions fit the needs of both B2B and B2C companies.

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CASE STUDIES

Dr. Max Slovakia

Alphega

Loccitane

Staffino Solution for Call Centres
For more than 5 years, we have specialised in managing call centre experiences with the goal to maximise their efficiency, improve customer satisfaction, motivate agents, and increase profits.

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CASE STUDIES

Volkswagen Financial Services

O2 Slovakia

Orange

Cofidis

Staffino Solution for Energy & Utility
Our XM platform for utilities provides complex CX and EX solutions fitting the needs of both national and international utility companies.

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CASE STUDIES

E.ON

VSE

Staffino Solution for Retail
For many years, we’ve been partnering with retail giants across the globe to elevate their experience management and uncover new revenue streams.

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CASE STUDIES

JYSK

Dr. Max

L'Occitane

Staffino Solution for Field Service Management
Our online platform enables FSM departments to capture real-time customer feedback, recognise and appreciate their field service technicians.

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CASE STUDIES

Orange

50+ of the world's leading brands use Staffino
Case studies
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Sub-Processors

SUB-PROCESSOR	PURPOSE	DATA	COUNTRY OF PROCESSING
Bender Bending Rodriguez, s.r.o	Product	Client & Customer data	Slovakia
Ing. Martin Komara	Product	Client & Customer data	Slovakia
BizLift s. r. o.	Product	Client & Customer data	Slovakia
Matúš Hreha – BizLift	Product	Client & Customer data	Slovakia
Mgr. Miroslav Snopko	Product	Client & Customer data	Slovakia
Radoslav Soják	Product	Client & Customer data	Slovakia
František Grega	Product	Client & Customer data	Slovakia
Ing. Ondrej Jarab	Product	Client & Customer data	Slovakia
Ján Špirka	Product	Client & Customer data	Slovakia
Mgr. Lucia Gotthardová	Product	Client & Customer data	Slovakia
Štefan Michňa	Product	Client & Customer data	Slovakia
Tripin s. r. o.	Product	Client & Customer data	Slovakia
Simona Jalovecká	Product	Client & Customer data	Slovakia
Filip Pivoluska	Testing	Client & Customer data	Slovakia
Ing. Igor Olexa-I-projekt	Testing	Client & Customer data	Slovakia
Pictusweb s.r.o.	Delivery	Client & Customer data	Slovakia
Jozef Špirka	Delivery	Client & Customer data	Slovakia
Marek Súkeník	Delivery	Client & Customer data	Slovakia
Roman Piasta	Delivery	Client & Customer data	Slovakia
Valentína Gabrišová	Delivery	Client & Customer data	Slovakia
Nataliya Tsyfrak – Consulting	Delivery	Client & Customer data	Slovakia
Bc. Eva Starzlová	Delivery	Client & Customer data	Slovakia
Daniel Šenkár	Delivery	Client & Customer data	Slovakia
Alica Zoldak s. r. o.	Operations	Client & Customer data	Slovakia
Alica Žoldáková	Operations	Client & Customer data	Slovakia
LOCCO s.r.o.	Operations	Client & Customer data	Slovakia
Zuzana Vančová	Operations	Client & Customer data	Slovakia
D&J.G Foundation s. r. o.	XM & Consulting	Client & Customer data	Slovakia
MB partners group s.r.o.	XM & Consulting	Client & Customer data	Slovakia
Ing. Michal Kubaľa	Customer Success	Client & Customer data	Slovakia
Mgr. Barbora Amarante Kubenová	Customer Success	Client & Customer data	Slovakia
Karolína Purtzová	Marketing	Client & Customer data	Slovakia
Vladislav Frolov	Marketing	Client & Customer data	Slovakia
Ing. Daniel Škatuľár	Marketing	Client & Customer data	Slovakia
SEOLINE s. r. o.	Marketing	Client & Customer data	Slovakia
Rostax s.r.o.	Finance	Client & Customer data	Slovakia
Mariana Knotková	Finance	Client & Customer data	Slovakia
CAN GULMEZ PR KONSALTING SMYRNA BEOGRAD	Sales	Client & Customer data	Serbia
DM TOTAL IDEA SRL	Sales	Client & Customer data	Romania
Vendis, s. r. o.	Sales	Client & Customer data	Slovakia
SMSbrána s.r.o.	SMS	Customer data	Czech Republic
NTH AG	SMS	Customer data	Switzerland
WebSupport s.r.o.	Email	Client contact data	Slovakia
Superfaktura.sk s.r.o.	Accounting	Contact data, purchase data	Slovakia
Amazon Web Services EMEA SARL	Infrastructure as a service	All customer data (content, contact, purchase, technical)

Cookie	Duration	Description
__cf_bm	1 hour	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	1 hour	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category.
cookielawinfo-checkbox-functional	1 year	The GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category.
cookielawinfo-checkbox-others	1 year	Set by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others".
cookielawinfo-checkbox-performance	1 year	Set by the GDPR Cookie Consent plugin, this cookie stores the user consent for cookies in the category "Performance".
CookieLawInfoConsent	1 year	CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	1 year	The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data.
wpEmojiSettingsSupports	session	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.

Cookie	Duration	Description
__Secure-ROLLOUT_TOKEN	6 months	Description is currently not available.
__Secure-YEC	1 year 1 month	Description is currently not available.
_cfuvid	session	Description is currently not available.
PHPSESSID-US	session	Description is currently not available.

Cookie	Duration	Description
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
bcookie	1 year	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
bscookie	1 year	LinkedIn sets this cookie to store performed actions on the website.
li_sugr	3 months	LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
MUID	1 year 24 days	Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
VISITOR_INFO1_LIVE	6 months	YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
VISITOR_PRIVACY_METADATA	6 months	YouTube sets this cookie to store the user's cookie consent state for the current domain.
YSC	session	Youtube sets this cookie to track the views of embedded videos on Youtube pages.
yt.innertube::nextId	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
__hstc	6 months	Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_clck	1 year	Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
_clsk	1 day	Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_fbp	3 months	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_gat_UA-*	1 minute	Google Analytics sets this cookie for user behaviour tracking.
_gcl_au	3 months	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
_gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_hjSession_*	1 hour	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*	1 year	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
AnalyticsSyncHistory	1 month	Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CLID	1 year	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
hubspotutk	6 months	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
MR	7 days	This cookie, set by Bing, is used to collect user information for analytics purposes.
SM	session	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.

Cookie	Duration	Description
li_gc	6 months	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
pll_language	1 year	Polylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way.
trx_addons_is_retina	1 year	ThemeREX sets this cookie to determine if the user has a retina display.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.
yt-remote-cast-installed	session	The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.
yt-remote-connected-devices	never	YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-device-id	never	YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-fast-check-period	session	The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.
yt-remote-session-app	session	The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
yt-remote-session-name	session	The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.
ytidb::LAST_RESULT_ENTRY_KEY	never	The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.

Products & Services to Improve Customer Experience

POPULAR PRODUCTS

Products & Services to Improve Employee Experience

POPULAR PRODUCTS

Experience Management Consulting Services

POPULAR PRODUCTS

Experience Management Online Platform

POPULAR PRODUCTS

Get Free Demo

Staffino Solution for Pharmacies & Drugstores

CASE STUDIES

Staffino Solution for Call Centres

CASE STUDIES

Staffino Solution for Energy & Utility

CASE STUDIES

Staffino Solution for Retail

CASE STUDIES

Staffino Solution for Field Service Management

CASE STUDIES

50+ of the world's leading brands use Staffino

RESOURCES

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XM PLATFORM

COMPANY

Sub-Processors