Logo Staffino
Menu

AI Customer Experience Tools for Smarter Feedback Management

Staffino’s suite of AI customer experience tools helps you predict churn, respond faster, benchmark your performance, and uncover what truly drives loyalty, all while saving time and resources. Ready to take your customer experience to the next level with AI?

Effortless Customer Experience Delivered in Seconds

Quickly identify the key drivers behind customer satisfaction or churn—no manual effort required! Staffino’s AI feedback analysis reveals what customers value most, enabling you to act quickly. Then our smart AI assistant crafts personalised responses in seconds.

Stay Ahead with AI-Powered Benchmarking

Gain a competitive edge with real‑time AI customer feedback analysis that taps into public review sentiment. Staffino reveals how you stack up against the market, helping you set smarter goals, close performance gaps, and lead your industry with confidence.

Empower Your CX with AI

Transform your customer experience with AI-driven insights that automate routine tasks, cut costs, and sharpen your competitive edge.

Process Automation

No more manual tagging or sorting. AI handles that for you.

Time & Cost Savings

Save valuable analyst hours and cut operational costs.

Competitive Advantage

See how you compare. Know what to fix first. Stay ahead.

AI Customer Experience Tools That Drive Results

Improve customer experience with Staffino’s cutting-edge AI feedback tools. From sentiment analysis to competitive monitoring, these solutions transform feedback into actionable insights, savings, and business growth for global brands.

Semantic Engine

AI Topic & Sentiment Analyser

Usage fields:
Call Centres TelcoEnergy & UtilitiesBanking & Finance AutomotiveHealthcareRetail & E-commerce Public Services

Our AI-powered feedback analysis automatically uncovers the main topics in feedback and scores how your customers feel. It groups insights by theme, identifies trends, and lets you fine-tune topics anytime, even reanalyse past data with a custom taxonomy.

AI Feedback Responder

Usage fields:
Contact CentresRetail Utilities & EnergyDeliveryTelcoFSMFinancial ServicesHealthcareAutomotive

Generate and send thoughtful feedback responses, instantly or with human approval. Our AI response generator crafts personalised replies to customer feedback by analysing sentiment and tone, adhering to your brand's rules. Complex cases are flagged for review.

AI Insight Summariser

Usage fields:
Executive ManagementRetailTelcoEnergy & UtilitiesFranchise & Branch ManagementHealthcare AutomotiveBanking & Insurance

Turn mountains of customer feedback (both text and voice) into clear, actionable summaries with zero manual work! Choose a one-off report, recurring email digest, or view results live in our AI-driven CX dashboard.

AI Public Reviews & Competition Analyser

Usage fields:
Retail & E-commerceTelcoEnergy & UtilitiesBanking & Finance AutomotivePublic SectorHospitality & Travel

Monitor your public reviews and compare them with those of your competitors in real time. Get sentiment and topic breakdowns from Google, Trustpilot, Yext, and other platforms with benchmarks and recommendations.

See Staffino’s AI for CX in Action

Watch these powerful walkthroughs showcasing how our AI CX tools streamline feedback analysis, response generation, and reputation monitoring—all in under a minute!

Trusted by Leaders in Customer Experience Management

With AI-generated replies, we can now respond to routine feedback almost instantly. About 15% of customers engage further, giving us the opportunity to proactively share useful information before issues arise. Emotional or complex cases remain in the hands of our customer care teams, who play a key role in representing our brand and values.

Martin Souček

Group Loyalty & Customer Experience

Dr. Max

50+ of the World’s Leading Brands

have collaborated with Staffino CX management platform to improve experiences and increase profits

Orange
cofidis logo
JYSK
Orange logo
Dr Max logo
Packeta-Logo
Alphega_logo
JYSK logo
Cofidis logo
O2 logo
mall-cz-logo
felicia logo
Billa logo
Lyreco logo
Eon logo
logo Lensa
Viessmann logo
See our AI in action

Request a Guided Demo of Staffino's AI Features

See first-hand how our AI features can streamline your customer service, analyse feedback and save resources.

Logo Staffino

Subscribe to our XM News!

Be the first to get exclusive insights, tips, and best practices from Staffino, your go-to source for CX and EX success!