With AI-generated replies, we can now respond to routine feedback almost instantly. About 15% of customers engage further, giving us the opportunity to proactively share useful information before issues arise. Emotional or complex cases remain in the hands of our customer care teams, who play a key role in representing our brand and values.
AI Topic & Sentiment Analyser
Usage fields:
Call Centres
TelcoEnergy & UtilitiesBanking & Finance AutomotiveHealthcareRetail & E-commerce
Public Services
Our AI-powered feedback analysis automatically uncovers the main topics in feedback and scores how your customers feel. It groups insights by theme, identifies trends, and lets you fine-tune topics anytime, even reanalyse past data with a custom taxonomy.
AI Feedback Responder
Usage fields:
Contact CentresRetail
Utilities & EnergyDeliveryTelcoFSMFinancial ServicesHealthcareAutomotive
Generate and send thoughtful feedback responses, instantly or with human approval. Our AI response generator crafts personalised replies to customer feedback by analysing sentiment and tone, adhering to your brand's rules. Complex cases are flagged for review.