Strategically focussed feedback campaigns, across your organisation and customer journeys, will help you to identify customers that are about to leave.
We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.
Combining metric collected with semantic feedback ensures that critical customers are identified for your retention department.
Retention through transactional surveys
You can identify customers by simply asking them about their recent experience. A typical example is to ask customers about their experience when visiting your branch or calling your contact centre.
Retention through random NPS surveys
Sometimes a customer's decision to leave you does not relate specifically to their last experience, so collecting a randomized sense-check of sentiment relating to your company and products is a valuable way of capturing these outliers.
More than half of all reactive retention cases that we capture via Staffino, we wouldn't have ever caught without it.
For us, it’s a completely new channel, helping us to retain our customers. Thanks its simplicity, and ability to discuss internally every single case directly in the app, we are able to retain 70% of all customers that are identified as likely to leave.
Per one month subscription
8 928,00 €