Customer experience made smart
It's time to link CX data to business and revenue
Engaging way of feedback collection, customer issue resolution, root cause identification, process improvement, and employee gamification are just the beginning.
The Staffino XM platform for complex CX and EX management led by seasoned CX specialists will guide you from sketching your very first CX strategy through understanding what to do up to applying the CX strategy to increase your EBITDA.
Forget ROI for a second, meet ROCX
Increase Your Return On Customer Experience
Today you don't need to do additional investments to see a major improvement in your business. You just need to start better optimising what you have already invested in, and it's mostly your employees and the processes they work with.
Calculate how much you can save by setting the CX strategy correctly and see how you can directly influence the customer experience to boost your company's business performance.
Forget ROI for a second, meet ROCX
Increase Your Return On Customer Experience
Today you don't need to do additional investments to see a major improvement in your business. You just need to start better optimising what you have already invested in, and it's mostly your employees and the processes they work with.
Calculate how much you can save by setting the CX strategy correctly and see how you can directly influence the customer experience to boost your company's business performance.
Where to start?
Start collecting feedback in the most engaging way
We do not build surveys, as surveys are synonymous with long and boring. Try Staffino Feedback Campaign Creator and design in drag and drop style the most interactive flows based on all available world metrics or standardized question styles.
Find dissatisfied customers and make them loyal ambassadors
You can not only collect feedback but also take care of dissatisfied customers. Thanks to the fully responsive web app, being able to react quickly to feedback – even on the go – will allow you to handle customer issues efficiently.
Identify holes in your processes and communicate them within the company effectively
Strategically focused feedback campaigns across your organization and customer journeys will help you to identify processes that are missing or set in a way that frustrates your customers. We will find a fast way to improve them all.
Gamify your employees, recognize best performers, and address underdogs instantly
Typically, the most undervalued approach to energizing your organization is through your staff. Discover the series of achievements your employees can compete in and watch how their performance improves along the way.
Use positive customer feedback to build customer-centric culture
Don't underestimate recognition. There is nothing more powerful than the energy that hides in kind words from customers. Staffino can provide a daily dose of addictive positive energy that is as necessary to your employees as their financial reward.
Feed real-time CX data into a structured dashboards on different levels of command
Collecting data creates a solid background for rich visualisation in different charts, graphs, or collapse tables. Create your views and share them across the organization so that each team member sees only the data relevant to them.
Start collecting feedback in the most engaging way
We do not build surveys, as surveys are synonymous with long and boring. Try Staffino Feedback Campaign Creator and design in drag and drop style the most interactive flows based on all available world metrics or standardized question styles.
Find dissatisfied customers and make them loyal ambassadors
You can not only collect feedback but also take care of dissatisfied customers. Thanks to the fully responsive web app, being able to react quickly to feedback – even on the go – will allow you to handle customer issues efficiently.
Identify holes in your processes and communicate them within the company effectively
Strategically focused feedback campaigns across your organization and customer journeys will help you to identify processes that are missing or set in a way that frustrates your customers. We will find a fast way to improve them all.
Gamify your employees, recognize best performers, and address underdogs instantly
Typically, the most undervalued approach to energizing your organization is through your staff. Discover the series of achievements your employees can compete in and watch how their performance improves along the way.
Use positive customer feedback to build customer-centric culture
Don't underestimate recognition. There is nothing more powerful than the energy that hides in kind words from customers. Staffino can provide a daily dose of addictive positive energy that is as necessary to your employees as their financial reward.
Feed real-time CX data into a structured dashboards on different levels of command
Collecting data creates a solid background for rich visualisation in different charts, graphs, or collapse tables. Create your views and share them across the organization so that each team member sees only the data relevant to them.
Unless linked to business, CX data are not used in the best possible way
Many companies struggle to prove internally how important it is to constantly improve their CX strategy. The best what you can do is to demonstrate the direct impact of your Voice of Customer programme on your company's performance.
Only your customers will tell you the truth about your CX
The best performing solutions bring our clients the best business improvements
“More than half of all reactive retention cases that we capture via Staffino, we wouldn’t have ever caught without it. For us, it’s a completely new channel, helping us to retain our customers. Thanks to its simplicity, and ability to discuss internally every single case directly in the app, we are able to retain 70% of all customers that are identified as likely to leave.”
At Staffino, we understand that experience management is not just about collecting data but about making people happier.
“Data provided from mystery shopping is very limited in volume. Now we have data from hundreds of customers and can more precisely understand specifically what needs to be improved – and where. Data is broken down through to the smallest service stations in the country.”
“We were pleasantly surprised that most of the suggestions are not just negative comments but relevant suggestions to improve our services. Thanks to Staffino we have quick and specific information about the work of each employee.”
“Thanks to Staffino, we know exactly which branch has systemic issues with the shopping experience and which pharmacists made our customers feel a certain way.”
Using Staffino has helped us become transparent both internally and externally. It allows us to find out what we are doing well and what we need to change. A significant change was that we were no longer anonymous over the phone and e-mails, and the customer was allowed to evaluate precisely the worker with whom their request was handled.
Since I was looking into the feedback every single day, I even went to the teams, and I wanted to set up a manual solution instead of waiting for a project that has been postponed for so many months. We actually had a meeting about how to implement a manual solution because we were impatient waiting for the project. For me, it’s a great platform.
Closed Loop Feedback Management
Communicate with customers and colleagues in the most efficient & engaging way.
Employee Recognition & Motivation
Engage employees with positive feedback, gamified dashboards & open discussions.
Retention Case Monitoring
Save customers before they decide to leave.
NPS, CSAT & CES Metrics
Collect daily transactional feedback and one-off deep dive feedbacks.
Semantic Engine
Tackle what drives the satisfaction of your customers.
Personalized CX Dashboards
Create your own dashboards with KPIs relevant to your managers.
Mastery Shopping®
Don't be dependent on one mystery shopper visit if you have hundreds of your own opinionated customers.
CX Consulting
Our Customer Experience (CX) Specialists are here to provide a professional and independent second opinion.
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