Staffino este peste tot

Mii de clienți satisfacuți în toata lumea

For us, Staffino is innovative tool that allows us to collect, real-time, relevant reactions from our customers on the service quality in O2. We had been desperately looking for this in different solutions. We also use Staffino as a motivation tool for our front-line employees. The response rate has been a big surprise and we can see that customers in Slovakia tend to leave more feedback about good service. The co-operation of the Staffino team is agile, allowing us to implement our requests almost real-time. Using this solution pushed our customer experience management in O2 to a new level.
Radoslav Volný
Head of Online Transformation, O2
“It has been almost a year since we first received feedback via Staffino. We would never have expected to collect such a huge volume of feedback. The Thank-yous help us to maintain a good atmosphere at work and secure a positive attitude in our agents towards our customers. We were surprised that most of the negative feedback is not hateful, being predominantly relevant suggestions on how to improve our services.”
Pavel Tesař
Director of Call Center, E.ON CZ
"There has been a notable, positive culture shift and a huge improvement in team spirit since Staffino was launched."
Petrana Volčková
Marketing Manager
"It is a completely new channel, helping us to retain our customers. Thanks to it's ease of use, and the ability to discuss cases internally, we are able to retain 70% of all customers who are looking to leave."
Ján Gabauer
CS Operations Specialist & COPC Auditor, Orange
" Feedback-ul în timp real asupra angajaților și a produselor, le permite clienților să experimenteze adevărata flexibilitate chiar și cu cele mai simple servicii pe care băncile noastre le oferă . Avem grijă de clienții noștri și ne asiguram ca părasesc sucursalele VUB satisfăcuți . "
Martina Hrivnakova
Marketing Director
“We are trying to encourage emphatic behaviour and willingness in our employees, fostering a personal approach with respect to our customers’ individual needs. This has differentiated us from our competitors. We use Staffino to gather customer feedback and insight, and I am delighted that in the majority of cases the sentiment is positive.”
Mgr. Tomáš Slechan
CEO, Dr. Max Pharmacies
“Staffino este instrumentul folosit pentru colectarea feedback-ului pentru agenții nostri de livrări. Ne ajută să ne îmbunătățim calitatea serviciilor și a operațiunilor.“
Andrej Hozlár
Managing Director DHL Parcel
" Folosind Staffino , am trimis nu numai clienților noștri un mesaj clar , dar, de asemenea, competitorilor noștri - nu ne temem să ne uitam în oglindă . Stăm în spatele serviciilor noastre și primim feedback-urile cu brațele deschise . Staffino este un instrument de management puternic , cu o interfață ușor de utilizat de catre clienții noștri . De asemenea, apreciez echipa Staffino . Alte companii ar trebui să învete ce inseamnă comunicare și cooperare " .
Roman Demeter
Senior Residential Sales Development Specialist
“Staffino runs quicly online and we are able to resolve staff issues immediately. Staffino also helps us to identify problems we may have overlooked because of the routine of daily business. In assessing feedback, it is great that we can control the categories that feedback is given on, while the analytical dashboards are very helpful and we use them in our regular management meetings.”
Szorád Marek
McDonald's Nitra, Slovakia
Managerii folosesc aprecierile clienților în ședințele interne cu angajații. Aceste abordari sunt utile pentru că de multe ori clienții explică ce anume i-a încântat cel mai mult.
Martin Matras
Experiența Clientului și a Calității
Česká Spořitelna

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