Standard feedback

The simplest and fastest way to capture your customers' feelings and insights – about your employees, products and services. Staffino provides hundreds of thank-yous, real-time, to motivate and recognise your staff. Suggestions on quality and service go direct to managers and help guide improvements in your service.

Focus group

Set up a survey for your entire customer base - or just a sample of them. Start and stop Focus Group whenever you need to analyse your collected data. Let your customers help you to make your strategic decisions.

More about Focus group

How the feedback works?

Customer

Manažer

Zaměstnanci

  • Positive feedback
  • Positive feedbackCan be automatically forwarded to staff
  • Negative feedbackSent privately
  • Negative feedbackDisclosing or sharing with staff is at the managers' discretion
  • Manager responseCan respond to the customer immediately
  • DiscussionFeedback can be discussed through the system, resolved easily and quickly to improve processes

Designed for everybody

Customer

Manažer

Zaměstnanci

Customer

An approachable way to give feedback quickly, while effortlessly sharing thoughts and ideas.

Immediate issue resolution to increase the future quality of service.

A sense of feeling heard and views taken seriously

Manažer

A real-time solution, managing performance, customer satisfaction, loyalty and profitability.

Direction and prompts for daily business improvements

BI, statistics, trends.

Zaměstnanci

Positive feedback from customers = real-time motivation

Building reputation and getting recognition.

Option to raise first line insights to managers efectivelly.

Collection of Feedback and Focus Group data

Customer

Manažer

Zaměstnanci

Customer

Semi or fully automated

Requested feedback

Více

The best way to serve your customers is to give them what they want, but the challenge is how best to find out? It's easy - just ask them!


  • Email Request
  • SMS Requested

Customer-driven

Spontaneous feedback

Více

Staffino collects spontaneous feedbacks directly from your customers via the web and free mobile apps, giving your customers the oportunity to comment directly and specifically on any problems they have encountered.


  • Web browser
  • Staffino App
  • Kiosk for tablet

Manažer

  • Full business web app with analytics
  • Mobile business app

Zaměstnanci

  • Staff Interface

Get happier, motivated staff

Employees receiving thank-yous directly helps with morale, engagement and retention. They can choose to get this real-time or as a daily summary via e-mail. They can also view feedback in their own profile.

Staff can bring the best insights on internal processes

Now you can privately forward suggestions to employees and colleagues within Staffino. Your employees have front-line contact with your customers and have a unique perspective. Sharing issues can aid speedy resolutions and increase staff inclusiveness.

Integrated systems

Microsoft Dynamics

Get powerful feedback by Staffino directly in your CRM

Key features

  • Send out feedback requests manually or as automated processes
  • Automated processes based on CRM Activity triggers feedback requests
  • Option to set feedback requests relating to any CRM entity, Contacts are default
  • Multiple email designs and wordings for each entity, with spam protection
  • Feedback tracked directly in your CRM
  • Strong analytics, statistics and trend watching
  • Different level of access for local, regional or national managerial roles within organisation
  • Effective feedback management with possibility to respond to feedback provided by your customers
  • Automatic channeling of positive and/or negative feedback to managers, area managers or staff
  • Internal discussions between managers or staff about the feedback
  • Flexible setup of notifications for managers and staff
Download Staffino App for customers
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