In 2019, the main task for us was to move managerial features to a new application which would speed up and streamline proceses. Also, we optimized the service for smartphone use.
We have created many new Dashboard widgets, which can be modified for each client’s case and needs.
Complete functionality to manage customer feedback and many more options added. Batch actions to edit or move feedback faster. Ability to Undo a customer reply or to create Labels.
We introduced a feature called Deep scan, making Profile management a piece of cake. You no longer need to add managers to every venue. Now you can just set up a company’s structure tree and place a Profile in the relevant level. Each user will see every venue below their position in the tree.
Import has moved to the new business app, with some requested features added. Imports can now be filtered. Statistics for imports are also more comprehensive.
Periodical reporting of all unsubscribed customers to clients.
Undelivered interactions report
Every client with requested feedback (manual imports) is able to download a report of undelivered interactions.
Export any set of data or view – even export by graph. Exports are now working in the background and the manager is notified when they are ready. The ability to export raw data is bundled by interaction.
Set the drivers/labels you want to monitor in the feedback yourself. With a little help, you teach the engine to recognize these drivers. The drivers are then populated by machine learning.
Add profiles to venues and change Categories (job positions) for each venue, or add more Reference IDs for one profile.
All emails sent to managers have been revised. New emails are responsive (optimised for mobile phones), clean and contain updated content.
It is now possible to set up multiple access to the same data set in a company (eg. a manager can access different employee views, switching between Top manager and Store manager profiles to oversee information visibility).
Level of structure/business view
We have laid the foundations of gamification with employees. Leaderboards and personal statistics can now be a part of a staff member’s dashboard.
Better control of content means you can create any questionnaire flow.
Updated landing pages for requested feedback.
Questions and other content visible to customers can be translated to any language. Each questionaire can have its own defined set of languages.
We enabled email registration in the new customer application (for spontaneous feedback).
Kiosk mode update
For better security, the kiosk mode in the new web app needs a token on set–up. This token ensures kiosks are verified.