New web Staffino cover

We Have Launched a New, Freshly Redesigned Staffino Website!

We Have Launched a New, Freshly Redesigned Staffino Website! We are beyond happy to announce the launch of Staffino’s new website! After three years of running, our old website has

mall case study

The Mall Czech Republic Considers Its Customers a Priority

The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that.  Collecting feedback and improving the customer experience is a must in e-commerce. Ratings and reviews

Cofidis – customer experience case study

Cofidis – customer experience case study Cofidis is a specialist in providing consumer loans, with 40 years of experience on the European market operating across 9 EU countries and serving

New clients coming on board!

We’re happy to announce that five new clients have joined our customer base. We’re very excited to help them on their customer experience journey.  L’Occitane en Provence The first client

How to Get Feedback From Customers and Avoid Mistakes

How to Get Useful Feedback From Customers? Look Out for These 5 Biggest Mistakes Are customers satisfied with your services, products, and customer service, or what was their customer experience

Watch the CX Trends 2022 Webinar

Like any industry, customer experience (CX) undergoes change and is constantly evolving, and this year is no different. We took a look at what trends will impact CX in 2022

Templates in triggers, Flow navigation and much more…

Read our overview of new functionalities in Staffino’s business application. We’ve added a few improvements to help users and customers use the app What have we added to the application?

Webinar CX Trendy 2022

We invite you to Webinar: CX Trends 2022

Whatever 2021 has brought into our lives, it is now over. We can now look towards the challenges that this year brings. Each year brings something new to the table,

How to Measure Customer Experience?

How to Measure Customer Experience? Get to Know the Basic CX Metrics Customer experience inherently becomes part of your brand – whether you manage it or not. It’s the basis

Are you asking for feedback via email? Here are some ways to increase conversion.

Regardless of the form of the feedback, the way you get it is probably the most critical to the amount of resulting data. Asking for customer reviews via email is

Staffino Wrapped 2021

Staffino 2021 Wrapped

We survived 2021, which was one rollercoaster ride of a year, and we’re getting ready to tackle the challenges that 2022 has prepared for us. However, before we dive headfirst

mid the cx gap

Is your Customer Experience (CX) Strategy Purely Academic?

The 2018 Consumer Action Monitor Report (CAM) from Ombudsman Services highlights a growing trend in consumers; Passive Consumer Action .  The Report shows that despite the trend for businesses to flirt

Defining your Brand; are you looking in the right place?

Having worked in the area of Brand for several years, I’ve seen how many different businesses choose to approach this most basic of strategic questions; what is our Brand, and

JYSK: A year of CX improvement – CSAT up 8 % and climbing

At the end of our first year with JYSK – one of the most CX-centric companies we work with. I had the pleasure of catching up with Michael Olesen, Retail

Are your C-suit executives the biggest VIPs in your company? Then heaven help you!

Invisible heroes Staffino’s co-founder, Tomáš Rosputinský, used to explain why children never want to become call centre agents or shop-floor assistants. One of the reasons, he explained, was that those professions lacked heroes.