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How to measure customer experience? Get to know the basic CX metrics

Customer experience inherently becomes part of your brand – whether you manage it or not. It’s the basis on which customers decide whether or not to remain your customers, and

Are you asking for feedback via email? Here are some ways to increase conversion.

Regardless of the form of the feedback, the way you get it is probably the most critical to the amount of resulting data. Asking for customer reviews via email is