We offer a broad service that varies on specific use case, type of organisation and level of CX strategies already implemented. Typically we start with a strategic CX assessment. We offer stakeholder training and CX management supervision, Data interpretation and Quick-win identification.
We help with quality monitoring and can guide you through processes improvements. We have a lot of experience with internal CX evangelisation, and this is too often undervalued. Short-term & long-term CX project strategies, project evaluations and change management is key to successful project programmes.