Closed Loop Feedback Management

Speak with customers and colleagues in the most efficient & engaging way.

Our easy and modern interface allows you or your managers to respond quickly to feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by bespoke unit structure.

An important part of feedback management is internal discussion between different designated managers, or between managers and employees. This helps solve problems quickly, identifying critical process gaps and channeling them to the responsible people internally.

Fast responses matter

Thanks to the fully responsive web app, being able to react quickly to feedback - even on the go - will allow you to handle customer issues efficiently. When incidents occur, you will know exactly where it happened and what employees were involved. Fast responses to customers will help prevent the spread of negativity on social media.

Structured feedback

The flexible structure allows clustering of feedback based on levels of access, by region, or by bespoke unit structure. Thanks to that all the positive energy or suggestion how to improve will be immediately seen in headquaters and the last little branch in smallest cities in your country.

Manage feedback flow & visibility

All collected feedback can be private, visible by your managers only. If you wish you can share feedback with the public via various channels from the Staffino website, your website or screens in your branches. You can also make feedback visible to your employees directly and discuss it with them.

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