Closed Loop Feedback Management
Speak with customers and colleagues in the most efficient & engaging way.
Employee Recognition & Motivation
Engage employees with positive feedback, gamified dashboards & open discussions.
Retention Case Monitoring
Save customers before they decide to leave.
NPS, CSAT & CES Metrics
Collect daily transactional feedback and one-off deep dive feedbacks.
Semantic Engine
Tackle what drives the satisfaction of our customers.
Personalised CX Dashboards
Create your own dashboards, with KPIs relevant for your managers.
Mastery Shopping®
Don't be dependent on one mystery shopper visit if you have hundreds of own opinionated customers.
CX Consulting
Our Customer Experience (CX) Specialist are here to provide a professional and independent second opinion.
Closed Loop Feedback Management

Speak with customers and colleagues in the most efficient & engaging way.

Our easy and modern interface allows you or your managers to respond quickly to feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by bespoke unit structure.
Employee Recognition & Motivation

Engage employees with positive feedback, gamified dashboards & open discussions.

Get happier, engaged & more motivated employees.
Typically, the most undervalued approach to energizing your organisation is through your staff. If you decide to collect feedback related to specific interaction with your staff you can expect 50-80% of feedback to be positive. No matter the time, country or business vertical.
Retention Case Monitoring

Save customers before they decide to leave.

Strategically focussed feedback campaigns, across your organisation and customer journeys, will help you to identify customers that are about to leave.
We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.
NPS, CSAT & CES Metrics

Measure customer interactions with world-standard metrics & managing improvement.

You should consider that the primary drivers of NPS are Product, Services, Offers (pricing & packages), Convergence, Showroom – Online or physical, Branding and Advertising and an Organization’s Social media reputation. It has a great potential to promote positive customer experience.
Net Promoter Score
In its most simple form, Net Promoter® Score (NPS) can be described with one simple question:“On a scale from 1-10 how likely are you to recommend our company?”
Customer Satisfaction
Customer Satisfaction (CSAT) is an effective way of measuring the performance of a channel, where the customer rates their experience following a specific contact. This enables correlation of contact center operations with the overall customer experience results, providing detailed and actionable data to drive improvements.
Customer Effort Score
The Customer Effort Score (CES) takes a different angle compared with the previous measurement tools: the customer is asked how much effort he put into a certain interaction with the company. It is measured on a 5-point scale or simpe disagreement/agreement rating question.
Semantic Engine

Run our Semantic Engine on thousands of feedbacks and identify quick wins.

A typical semantic engine analyses text based on keywords. Staffino's implemented engine doesn't require keywords for its analysis.
Personalised CX Dashboards

Create your own dashboards, with KPIs relevant for your managers.

Each feedback campaign has a specific set of dashboards that can be accessed on different levels. Once you create the structure of your organisation, employees and managers responsible will see the dashboards as defined for their daily actions.
The business analytics and code structure behind STAFFINO's dashboards is extremely flexible and can be customised for any specific requirements you may have.
Mastery Shopping®

Don't be dependent on one mystery shopper visit if you have hundreds of own opinionated customers.

STAFFINO'S MASTERY SHOPPING is a specific feedback campaign we developed in response to client demand to get more quantitative data than traditional Mystery Shopping model offers.
CX Consulting

Our Customer Experience (CX) Specialist are here to provide a professional and independent second opinion.

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